Large Order Fulfillment - Catering Orders

Onboarding:

How Do I Get Access?
Catering onboarding is currently invite-only based on market needs which vary by delivery volume and time of year. In addition, you must qualify as a Platinum Dasher.

Catering Bag Requirements
If you are invited, you must accept the invite via email, then contact Dasher Support or respond back to the invite email with confirmation that you have a catering bag. As stated in the invite emails, to stay active on Catering, it is required you have at least 1 catering bag for all deliveries.
Your catering bag does not need to be DoorDash branded, but here is an example from our store. Catering bags must meet these specifications:

1. Insulated

2. Standard catering bag size (at least 22" W x 14" L x 13" D)

3. In your possession (not a stock photo from a website)
   

You can contact Dasher Support 24/7 by calling 855-431-0459 or by using the live chat feature inside the DoorDash Dasher App.

Receiving Orders

How Do I Know It’s a Catering Order?
Once you are invited and have your bag approved, you’ll start seeing Catering offers pop up in real time!

Order Types

There are many types of Catering orders, and these will be indicated in the catering offer.

However, all Catering orders have the same expectations:

• Car: We recommend you arrive with a clean, empty car. All Catering orders require a car.

• Catering bag: Bring your catering bag into the store for every order. This helps the store see you’re a Catering Dasher, and helps carry things that are easy to lose track of such as utensils, condiments, or drinks.

• Pickup: Arrive to the store as close to the pickup time as possible.

• Delivery: Call / text the customer upon arrival. Do not leave the order on the ground or unattended.

• Setup: If an order requires setup, it will be noted in the offer as well as when you arrive at the customer. Follow the dropoff instructions and take a picture to complete the order. You will get an additional $3 for approved setup only.

  • Setup is normally required for orders going to offices. We appreciate your effort to navigate complex addresses and take care to set up orders.
    

ASAP

ASAP orders will appear when you’re actively Dashing. You will be favored to get these order types when you are a confirmed Catering Dasher. ASAP volume depends on the market and time of year.

Pizza Catering (Large Order Fulfillment)

Pizza Catering (Large Order Fulfillment) is our newest Catering offering! Make sure to keep these orders flat. The orders can be up to 100+ pizzas! We recommend you arrive with an empty and clean car.

Pizza Catering (Large Order Fulfillment): Bag Return

Occasionally, stores will supply pizza bags for you to return. Just mark at pickup if you’re using their bags and you will be routed back to return them after you deliver to the customer. You will be compensated for a return trip from DoorDash not the customer.

Common Catering questions:

Claims Orders

What is the Catering Claim Ahead Program?

Catering Claim Ahead is a catering program that is only accessible to a select group of Platinum Dashers. This is an invite only program that is free to join. This program allows you to view catering offers in advance, claim which work for you, and manage them directly all in the Dasher app. If you are interested in joining the waitlist for this program, fill out this interest form.

Important: This program is free. You should never pay to join. If someone asks you to pay for access, it is not legitimate. Please report it to our support team.

Overview of the Catering Claim Ahead feature

1. After receiving an invite email, update your Phone and Dasher app.

2. Open the Dasher app.

3. Tap the menu icon in the upper right corner to open the side navigation.
   Select the Schedule tab.

   1. Look for catering offers under the Offers tab section.
      

When viewing Offers, you’ll now be able to see delivery information before accepting:

• The area of delivery: The location of where you will be dropping off the delivery

• Store name: The name of the store you will be picking up from

• Payout amount: The amount of expected minimum pay you will receive for this delivery.

• Item count: The number of items you will be delivering

• Check in time: Refers to the time you need to confirm in-app that you're ready for the order at the scheduled time

• Arrive by: This refers to the time you will need to arrive at the store to pick up the order

Deliver by: The refers to the time you will need to deliver the order to the customer by


How Do I See Claims Offers?

Catering offers will be visible ahead of time (anywhere from 24 hours to 7 days in advance) , giving you an opportunity to review details of the offer.

• Turn on notifications: If there are not active catering offers available to view, turn on notifications so we can send you messages telling you that there is an offer ready to be viewed within the opportunities tab. Offers are available on a rolling basis, with most orders during morning / lunch Tuesday - Thursday.
  For more information on Catering Claims, check out this Help Center Article.
  Common Catering questions

Why am I not seeing any Catering offers?

1. Update your phone and Dasher App.

2. Offers are available on a rolling basis with most offers for Tuesday through Thursday from morning to lunch.

Where can I find more information about the Catering orders?
Here is an Education Hub for all things Catering Claim Ahead! Enjoy tips and practice questions here: https://doordash.northpass.com/c/0f33e2078c76346b95d45c86f925a405ed32a76e

Question not answered?
You can contact Dasher Support 24/7 by calling 855-431-0459 or by using the live chat feature inside the DoorDash Dasher App.

I am a regular Catering Dasher and would like to join the Catering Claims program. Is there a waitlist I can join?
Fill out this form and select “Joining the program - Dasher Waitlist” to be considered for added to our next round of outreach. This program varies by market and delivery volume to ensure the best Dasher experience.