Loblaws Grocery Delivery Information

We're launching Loblaws Grocery delivery in select markets in Canada. 

Did you receive a sign-up message or did a Loblaws order appear on your app while Dashing? Find out everything you need to know about a successful delivery below.

How do I know this is a Loblaws delivery?

When you get an order, you will receive a notification and the delivery details will appear in your app. The term “Grocery Order” will be mentioned in the details.

The store name can be Loblaws Grocery or one of their store banners. 

Loblaws Grocery store banners include: 

• Real Canadian Superstore

• City Market

• Provigo

• Maxi

• Your Independent Grocer/Independent City Market 

• Loblaws

How does it work?

1. Accepting - Loblaws delivery opportunities show up just like regular deliveries, and you may receive one of these orders while on a Dash. 

2. Picking up - Once you arrive at the store, park in one of the designated "PC Express Pickup” reserved parking spots. Call the store with the provided phone number, identify yourself as a delivery service and tell them the customer name on the order and order number. A Loblaws associate will meet you in the parking area, confirm that the order and customer match what you have on your app, and load the car for you. Please wait in the car until the colleague brings out the order. 

When picking up from Loblaws, you should see this message in the pickup instructions and a photo of a PC Express Parking Sign:

3. Loblaws Process: When you arrive at the store, park in one of the designated PC Express spots or the nearest spot if all are occupied. Do not enter the store - we’ll bring the order to your car! Park in one of the designated PC Express spots and call the store. Please identify yourself as a delivery service and tell us the customer name of the order or order number. Please wait in the car until the colleague brings out the order. 

4. Delivering - If you need to communicate with the customer, please let them know that this delivery is coming from Loblaws.

5. Dropping Off - Loblaws requests that Dashers complete a contactless delivery. When you arrive, please call the customer to notify of delivery and follow customer drop-off instructions carefully. If no instructions are available, call the customer and coordinate a safe location to leave the order. All Loblaws deliveries require a photo of the completed delivery and a brief description of the delivery drop-off. If there is no safe place to leave the order, you may chat with DoorDash Support so an agent can help you.