DoorDash and Caviar Guidelines for Third Party Data Requests and Service of Legal Documents
The following guidelines are intended to inform private parties, including civil litigants and criminal defendants, about the legal process for seeking records from DoorDash and Caviar. These are merely guidelines, and this information may change at any time.
These guidelines apply to non-law enforcement requests. For law enforcement requests, we recommend browsing Guidelines for Law Enforcement Authorities.
Where should I send service of legal documents to DoorDash?
DoorDash requires that all legal documents (including complaints and subpoenas) be served on its registered agent for service of process. Consult the Secretary of State’s website for your state to find the name and contact information for DoorDash’s current registered agent. Our acceptance of legal process does not waive any legal objections DoorDash may have and may raise in response to the request.
What legal process does DoorDash require before producing data to private parties?
DoorDash generally requires a valid subpoena issued in accordance with applicable law before we can process private requests for information. We require non-law enforcement subpoenas to be personally served through our registered agent for service of process.
What form of requests does DoorDash require, and how are requests processed?
We review each subpoena for facial and substantive validity, and will reject requests that do not meet this bar. We require requests to be narrowly tailored, and will reject overly broad, vague, or unduly burdensome requests. Before making a request, please check to see if the information sought is publicly available.
In order to make sure your subpoena is valid, we ask for the following:
A sufficiently narrow and defined time period;
A specific reference (i.e., you must uniquely identify a merchant, Dasher, or customer ideally by more than just a name)
Your contact information (i.e., name and email address and/or phone number)
When we determine that we are required by law to disclose data in response to a subpoena, we will search for and disclose data that we are reasonably able to locate and retrieve.
Note: We will not respond to emergency requests received from non-law enforcement officials. Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement.
Does DoorDash provide a certificate of authentication or expert testimony?
We may provide a certification from our records custodian but are generally not able to provide in person or expert witness testimony.
Requests for Caviar User Information
In accordance with our Privacy Policy, non-public information about Caviar restaurant partners, diners, and couriers delivering with Caviar is not released except as lawfully required by appropriate legal process such as a subpoena, search warrant, court order, or other valid legal process. Upon receipt of appropriate legal process, we will search for and disclose data and information that is specified and which we are reasonably able to locate and retrieve. We are unable to process overly broad or vague requests. Please include as much specific information as possible that would identify the relevant Caviar restaurant partners, diners, and couriers delivering with Caviar.
Contact Information for Law Enforcement [Caviar]
Law enforcement and other government agencies may submit requests via caviarlert@doordash.com. Please note that acceptance of legal process by any of these means is for convenience and does not waive any objections, including, but not limited to, lack of jurisdiction or proper service.
Caviar Legal
c/o DoorDash Legal
901 Market Street
Suite 600
San Francisco, CA 94103
Email: caviarlert@doordash.com
Important note: Caviar will not respond to correspondence sent by non-law enforcement/government agencies to the addresses above.
