Manage Your Redcat Integration with DoorDash
How do I integrate Clover POS with DoorDash?
When you integrate Redcat with DoorDash, orders are sent directly to your POS. To integrate, you must have an existing partnership with both DoorDash and Redcat.
Before you start, you will need a POS menu that is synced with Redcat and ready to be published to DoorDash.
Onboarding instructions
To get started with your Redcat integration, please follow the steps outlined here.
How do I manage my integrated menu?
Once your DoorDash and Redcat integration is completed, you can manage changes to your DoorDash menu from the Redcat Polygon Cloud.
Menu Changes
To make changes to your DoorDash menu, go to Polygon POS Management and follow these steps or contact Redcat Support.
Once you’ve made your changes, publish the changes to your DoorDash menu from the Polygon POS Management database within POS Network Updates following the steps listed under Web Menu Ordering Updates. Select the relevant location(s) and ensure the DoorDash option is selected.
Once completed, the changes will be reflected on your DoorDash menu in real-time.
Item Availability
See here to learn how to make changes to your menu item availability.
Menu Photos
You can manage your menu photos from your Merchant Portal. Before finalizing your menu, ensure that your photos meet DoorDash photo guidelines.
Updating Store Hours
You can manage updates to your menu from the Polygon POS Management database. In the POS Network file within the POS location record for the store, follow these steps to update your regular, special, and holiday hours.
Special Instructions
DoorDash customers can include special instructions on items in their order, which are sent to your POS. To enable this feature, please reach out to DoorDash Merchant Support.
How do I manage DoorDash orders with Redcat?
With the Redcat integration, DoorDash orders will go straight to your POS. You can monitor orders and statuses in the DoorDash Business Manager app, DoorDash Tablet, or DoorDash Merchant Portal.
When you receive a DoorDash order, DoorDash sends the following order information to Redcat:
Order details
Pick-up time
Order notes (if applicable)
Customer’s first name and last initial
Order Adjustments and/or Refunds
To refund or make an adjustment to an order, please contact DoorDash Merchant Support. For cancelled orders, to clear the sale from your POS, follow the Clear Sale process.
Order Cancellations
Customers can cancel their order at any time. However, the refund amount will vary depending on how far along the order is, for more information click here. If you need to cancel a DoorDash order, please contact DoorDash Merchant Support.
Keep in mind that Redcat automatically confirms DoorDash orders on your POS after the order is placed. To account for a canceled order on your POS, reopen the order and refund it on your POS.
Item 86’ing
At this time, the integration does not support item 86’ing. To remove out-of-stock items for the rest of the day (or for a short time), log in to the DoorDash Merchant Portal and go to the menu tab to deactivate the item. You can also do this in the DoorDash Business Manager app or on your Android tablet with the Order Manager app.
Prep Times
DoorDash uses an algorithm to properly schedule preparation time for your store so we can tell Dashers when to arrive. If you want to change the preparation time, reach out to DoorDash Merchant Support.
Scheduled Orders
DoorDash customers can place a scheduled order, however, it will appear on your Redcat system as an ASAP order. This means we will hold the order for some time (usually until about 30 minutes before the order fulfillment time) and then send it to your Redcat POS based on delivery and prep time. You can view scheduled orders on DoorDash via the Business Manager app, DoorDash Tablet, or Merchant Portal.
How do I adjust the sorting on my DoorDash menu?
To adjust the order or sorting of your menu items and categories, please refer to this Redcat documentation on keypad management or reach out to Redcat Support.
Can I set dayparted menus on my DoorDash menu?
For example, I have a separate breakfast and lunch menu. How does this work with the integration?
Unfortunately, the Redcat integration does not support dayparted menus. Only one menu can be sent to DoorDash. DoorDash will pull all categories (e.g. “Brunch”, “Lunch”, “Dinner”) as a single menu.
How can I monitor Dasher status with the integration?
Dasher status is not shared through the integration. Monitor it via the Business Manager app, DoorDash Tablet, or Order Manager app.
How can I temporarily pause my store on DoorDash with the integration?
If you need to temporarily pause orders, this can be done in the DoorDash Business Manager app, DoorDash Tablet, or DoorDash Merchant Portal. Pausing incoming DoorDash orders can only be done on the DoorDash backend and cannot be done from your Redcat POS.
Can I inflate prices or change them to be different from my in-store prices?
You can adjust prices for menu items from your Redcat Polygon Management system. Learn how here.
How do I contact support?
For integration issues after activation, contact:
Merchant Support for DoorDash order or integration issues
Redcat Support for Redcat-specific issues
