How do I set up and use the Dasher Red Card?

In this article:

• How do I set up and use the Dasher Red Card?

• What is a Dasher Red Card?

• Why do I need a Red Card?

• How do I get a Digital Red Card?

• How do I get and activate a physical Red Card?

• How do I use a Digital Red Card?

• I’ve lost my physical red card - what do I do?

• I am having trouble setting up my Red Card. How can I get help?

• Help, my Red Card is not working!

• What is a Dasher Red Card?

The Red Card is a prepaid card that Dashers use to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded when you go to check out for a shopping offer. Red Cards are not linked to Dasher bank accounts or related to earnings.

Red Cards can be:

• Digital - stored in the digital wallet in your phone (recommended)

• Physical - physical card ordered from the DoorDash store

Why do I need a Red Card?

DoorDash Shop & Deliver offers can only be completed with a Red Card. We suggest to make sure to bring a Red Card with you so that you can accept these offers and take advantage of every earning opportunity. Most merchants accept contactless payments so you will likely be able to check out with a digital card. If you are checking out at a merchant that does not accept contactless payments, you can use your physical Red Card if you have one. If you do not have a physical Red Card, you have the option to use your personal card, keep the receipt, and reach out to support for reimbursement.

How do I get a digital Red Card?

It’s simple - it just takes a minute from your Dasher app

For iOS

1. Go to the ‘Account’ tab of your Dasher app

2. Tap “Dasher Red Card”

3. Tap “Add to Apple Wallet” to get your card

4. If prompted to choose a device, select your phone name

5. Card information will automatically populate

6. Accept the Terms & Condition

7. Once successfully added, your ‘Dasher Red Card’ tab should show ‘Active in Apple Wallet’

For Android

1. You will need to have the Google Pay app installed. Note that currently Red Card only works on Google Pay and not Samsung Pay

• Open the Google Play Store

• Search Google Pay

• Tap Install

2. Add a Virtual Red Card to your Dasher app

• In the Dasher app, open the 3-dot Menu icon

• Tap Red Card

• Tap Add to G Pay

3. Add Virtual Red Card to Google Wallet

• Add Payment Card

• Wait for the card information to automatically fill i

• If prompted for an address, input your address to proceed

• Accept the Terms & Condition

• Accept Issuer Terms

4. Once successfully added, your ‘Red Card’ tab should show ‘Active in Google Pay’

How do I get and activate a physical Red Card?

We recommend getting a digital Card as it’s easy to download, available instantly, and it’s on your phone so you won't forget it when Dashing. If your phone is not NFC enabled, or you would prefer a physical one, order one to ship to you for free from the DoorDash Store.

Once received, follow the following steps to complete setup:

1. Follow the steps above in the “How do I get a digital Red Card?” section to get to the ‘Red Card’ page in your dasher app

2. Tap “Activate a physical card” to activate.

3. If you have any errors, be sure to update your Dasher app to the latest version then close your app and reopen

Once you activate your physical card, you can follow the Digital Red Card steps above to add this same card to your phone wallet. This will allow you to check out with either your physical or digital card.

How do I use a digital Red Card?

For iOS

iPhones with Face ID

1. Open your Apple Pay by double-clicking the side Power button

2. Select and tap the Red Card

3. Authenticate with Face ID or enter your passcode

4. Hold the top of your iPhone near the card reader until you see Done or a checkmark on the screen.

iPhones with Touch ID

1. Open your Apple Pay by double-clicking the home button

2. Select and tap the Red Card

3. Rest your finger on Touch ID.

4. Hold the top of your iPhone near the card reader until you see Done or a checkmark on the screen.

Note: If you are on an order and are unable to check out with your digital Red Card, go ahead and pay with your own card and submit a request to DoorDash Support for reimbursement. Please keep the receipt.

For Android

Check your tap to pay set up

1. Open the Google Wallet app

   

2. At the top right, tap your profile picture or Account

   

   Tap to pay setup.

3. Check if you’re ready to make contactless payments. To tap to pay with Google Wallet:

Near field communication (NFC) must be turned on.

To make a tap-to-pay transaction with a card in your Google Wallet, Google Pay should be set as your default payment app.

Add a contactless payment method.

Set up a screen lock.

Your phone must meet the security requirements.

Pay in a store

1. Wake up & unlock your phone

• Turn on your screen, then unlock your phone. You don’t need to open the Google Wallet app.

• Important: For users with a Pixel 7 or Pixel 7 Pro, Face Unlock is currently not supported for tap to pay transactions.

2. Hold the back of your phone to the payment reader

3. When you’re done paying, a blue check mark appears on the screen.

4. If the check mark isn’t on your screen:

• Try to hold your phone in a different way. Your NFC antenna could be near the top or bottom of your device.

• Hold your phone closer to the payment reader.

• Hold your phone to the payment reader for a few extra seconds.

See here for more details.

I’ve lost my physical red card - what do I do?

Please see our article on lost red cards here

I am having trouble setting up my Red Card. How can I get help?

Some common errors and troubleshooting steps are listed below.

If these do not work, please try these steps for troubleshooting the Dasher app. If you are still experiencing issues, please contact Dasher Support.

Help, my Red Card is not working!

Please check our web guide here on the most common red card issues we see for some simple fixes.