Lost Red Card

Lost / Expired Red Card

1. How to report your Red Card as Lost / Expired

2. How to get a free replacement Red Card

Having an active Red Card allows you to be eligible for Shop & Deliver orders. If you lost your physical Red Card or it has expired, you can get a replacement digital card immediately (recommended) or order a new physical card.

How to report your Red Card as Lost / Expired

iOS:

1. Go to the ‘Account’ tab of your Dasher app

2. Tap “Dasher Red Card”

3. Tap ‘Physical card lost or about to expire?’

4. Tap ‘Confirm’

Android:

1. In the Dasher app, open the 3-dot Menu icon

2. Tap Red Card

3. Tap ‘Physical card lost or about to expire?’

4. Tap ‘Confirm’

How to get a digital or physical replacement card

Get a digital card immediately

For iOS

1. Go to the ‘Account’ tab of your Dasher app

2. Tap “Dasher Red Card”

3. Tap “Add to Apple Wallet” to get your card

4. If prompted to choose a device, select your phone name

5. Card information will automatically populate

6. Accept the Terms & Condition

7. Once successfully added, your ‘Dasher Red Card’ tab should show ‘Active in Apple Wallet’

For Android

1. Navigate back to the Red Card page

2. Tap ‘Add to G Pay’

3. Add Payment Card

4. Wait for the card information to automatically fill in

5. If prompted for an address, input your address to proceed

6. Accept the Terms & Condition

7. Accept Issuer Terms

Get a replacement physical card

We recommend getting a digital Card as it’s easy to download, available instantly, and it’s on your phone so you won't forget it when Dashing. If your phone is not NFC enabled, or you would prefer a physical one, order one to ship to you for free from the DoorDash Store

Once received, follow the following steps to complete setup:

1. Follow the steps above to get to the ‘Red Card’ page in your dasher app

2. Tap “Activate a physical card” to activate.

3. If you have any errors, be sure to update your Dasher app to the latest version then close your app and reopen

Once you activate your physical card, you can follow the Digital Red Card steps above to add this same card to your phone wallet. This will allow you to check out with either your physical or digital card

See this article for more details on setting up and using the Red Card.