My Dasher Red Card was declined

My Dasher Red Card was declined

Before reaching out to the Support team, make sure:

1. Your Dasher app is directing you to use the Red Card to pay for the order. If prompted for Debit, use the pin ‘0000’ otherwise the card can run as Credit.

2. You have picked the right items as per the customer’s order.

3. You have picked the right quantity and weight as per the customer’s order.

4. You have entered the exact weight of the weighted items (eg. fresh produce, meat).

5. For items that are unavailable, ensure that you have substituted with an item of similar size/quantity to the originally ordered item.

If you are still having trouble, you can use self help to try to resolve the issue:

1. In the upper right hand corner of the app, tap HELP (iPhone) or ? (Android)

2. Select Red Card Declined

3. Follow the on-screen instructions to resolve the issue.

Still having trouble?

Reach out to support by:

1. Tapping ?

2. Tap Start Chat

3. Tap Something Else