WHAT IS A RETURNS ORDER?
A customer has items they need returned. You pick them up and take them in-store to return at a nearby retailer – simple as that.
Returns appear in your app just like a regular offer, with a “return” label so you always know what you’re accepting.
Note: Returns orders are only available in select markets as part of a pilot.
HOW IT WORKS
Accept the offer like any other order
Head to the customer’s location and pick up the item(s)
Pick up items from the customer
Take the item(s) to the store shown in the Dasher app
Go in-store to the customer service counter or the checkout lane
Return the item(s) in the store
FAQ
Q: Where do I return the item once I pick it up?
A: Your app will show you exactly which store to go to. Head to the customer service counter or checkout lane when you arrive.
Q: What if the store declines the return?
A: If a store is unable to accept the return, follow the instructions in your app. You will still receive payment for the order.
Q: Do returns offers affect my acceptance rate?
A: Yes, returns offers count toward your acceptance rate the same way any other order does.
Q: Can returns be batched with other orders?
A: No, returns orders cannot be batched with other deliveries.
Q: What if I have trouble completing the return in store?
A: If you run into any issues, you can contact support directly through the Dasher app for help.
Q: Will returns orders affect my ratings?
A: Returns orders are subject to the same ratings standards as your other deliveries.
