Privacy Policy - US - English - Dx (Part 1)
Effective Date: January 6, 2023
1. About DoorDash and this Privacy Policy.
DoorDash, Inc. and its group companies (collectively, “DoorDash,” “we,” “us,” or “our”) are committed to protecting your privacy. DoorDash is a technology company that connects people with the best of their neighborhoods by enabling local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. This Privacy Policy (“Policy”) explains how we process personal information from, of, or about: (1) individuals who have signed up, as independent contractors, to be drivers and to perform other tasks, including, without limitation, those who are considered to be runners or other similar references (“Dasher(s)”) as part of the Dasher Services (as defined below); and (2) a limited group of "Non-Dashers”: (a) the emergency contacts of Dashers, (b) individuals whose personal information is processed in connection with referral communications created and initiated by Dashers (“Referral(s)”), and (c) individuals who visit or access our Dasher platforms (e.g., apps, websites, etc.) but who are not Dashers. When we are processing personal information in the role or capacity of a processor, DoorDash’s processing is subject to the instructions received by DoorDash from the appropriate Controller, in which case this Policy will not apply. The term “Controller” means the natural or legal person that, alone or jointly with others, determines the purposes and means of processing personal information. The term “Dasher Services” means the services and activities for Dashers available on or through http://www.driver.doordash.com and https://www.doordash.com/dasher/apply/, the Dasher mobile application, and any other website or mobile application that links to this Policy, as well as during any written, electronic, and oral communications relating to the Dasher Services and the individuals whose personal information is covered under or by this Policy. For clarification, all references to “business” shall mean DoorDash, all references to “consumer” shall mean you, and all references to “you” shall mean an individual covered by this Policy.
If you are a Dasher your access to and use of the Dasher Services are subject to our Independent Contractor Agreement (“ICA”) Please make sure that you have carefully read and understood the ICA before you use the Dasher Services. By using the Dasher Services, you accept the ICA, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our ICA, you must not use or access the Dasher Services.
If you are not covered by this Policy, please review DoorDash’s General Privacy Policy to determine if the processing of your personal information is covered under DoorDash’s General Privacy Policy.
Please note that if you submit or upload personal information for, of, or about another person (e.g., in connection with a Referral, adding an emergency contact, etc.), by submitting or uploading the personal information to us or the Dasher Services you hereby certify that you have the consent or approval of the other person(s) for DoorDash and you to process the personal information in connection with the purpose(s) for which you submitted or uploaded the personal information, including, without limitation, in connection with the transmission of communications (e.g., via SMS/text messages, email, phone, etc.) by or from you and DoorDash to the other person(s).
2. Processing Activities.
A. Dashers.
In connection with the Dasher Services, DoorDash processes personal information from, of, or about Dashers in the context of their engagement as independent contractors for DoorDash. In connection with the Dasher Services, which are called contracted services in the ICA, Dashers can complete tasks and other activities.
(a) Notice at Collection.
(1) The Categories of Personal Information that We May Collect.
(A) Identifiers: Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, phone number, account name, social security number, driver’s license number, passport number, license plate number, or other similar identifiers.
(B) Additional Information: any additional personal information such as signature, physical characteristics or description, state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, bank account routing number, or any other financial information, medical information, or health insurance information.
(C) Identification Documentation: such as drivers’ license, passport, state identification card, and other similar identification documents that are used for verification purposes (e.g., age verification to be a Dasher or to make certain tasks (e.g., delivering alcohol).
(D) Protected Classifications: Characteristics of protected classifications under applicable state (e.g., California) or federal law, such as race, color, national origin, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, citizenship status, and military and veteran status.
(E) Online Activity: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with an internet website application, or advertisement.
(F) Geolocation Data: Data that is derived from a device and is used or intended to locate an individual within a geographic area.
(G) Sensory Information: Audio, electronic, visual, thermal, olfactory, or similar information, such as pictures, videos, audio recordings, etc.
(H) Inferences Information: Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
(I) Sensitive Personal Information: as these terms are defined under applicable data protection and privacy laws, including precise geolocation (see below for further information); a social security, driver’s license, state identification card, or passport number; racial or ethnic origin; religious beliefs; mental or physical health diagnosis; sex life or sexual orientation; or citizenship; etc. We do not use or disclose your sensitive data or sensitive personal information for purposes other than to perform the services reasonably expected by an average user, for security and legal reasons, with your consent, and/or for other purposes permitted by applicable law.
(J) Communications Data: Such as the nature and content of communications, date and time sent, etc.
(K) Survey Response Data: Such as demographic information and survey responses that you provide when you voluntarily participate in a survey for us.
(L) Preferences Information: Such as language preferences, preferred region, communication preferences, delivery preferences, etc.
(M) Dasher Services Information: Information related to your use of, and your activities in connection with, the Dasher Services, including customer reviews, task information (e.g., number of tasks accepted, number of tasks declined, delivery route information, time to complete tasks, number of tasks completed, etc.), payment amounts for each task, tip amounts, attribution and conversion path, etc.
(N) Verification Check Information: includes all information returned to DoorDash when conducting checks on potential and actual Dashers, including background, vehicle registration, driving history, insurance verification checks, etc.
(O) Information Collected from Devices: includes information such as magnetometer and pedometer data collected for product improvement purposes, specifically for purposes like in-store navigation.
(2) The Business and Commercial Purposes for Which Personal Information May Be Processed. DoorDash may process, and share with the categories of parties identified in Section 2.A.(b)(2) of this Policy, your personal information for the purposes set forth below.
Purposes | Categories of Personal Information |
Onboarding you as a Dasher, such as conducting certain checks (e.g., background, vehicle registration, insurance and driving history checks, etc.), verifying your age for qualifying to be a Dasher, creating your account with the Dasher Services, setting up direct deposit, etc. | Identifiers Additional Information Identification Documentation Online Activity Sensory Information Sensitive Personal Information Preferences Information Verification Check Information |
Administering payments to you for participation in the Dasher Services, such as processing payments, including, without limitation, payment of tips, payment for each task, for each qualifying activity in connection with the Dasher Services, including payments to DoorDash’s red card and payments through your financial accounts. | Identifiers Additional Information Dasher Services Information |
Operating and administering the Dasher Services, such as assessing, tracking, and reporting on a Dasher’s tasks and activities in connection with the Dasher Services, including offer acceptances and declinations and acceptance and cancellation rates; tracking the number of tasks that a Dasher makes; the date and time of offer acceptances, declinations, cancellations, pick-ups and completions; time to complete tasks; delivery route information; the number of deliveries per task; customer ratings and other feedback; payment amounts; attribution and user conversion path; etc. | Identifiers Additional Information Identification Documentation Online Activity Geolocation Data Sensitive Personal Information Preference Information Information Collected From Devices Dasher Services Information |
Administering our Referral programs, such as setting up Referrals, transmitting Referral communications initiated by a Dasher, tracking completion of tasks related to Dasher Services, etc. | Identifiers Communications Data Dasher Services Information |
Location Tracking, we require location tracking for Dashers using the Dasher application, which may collect and process location information in the foreground and background of your device and from any photos that you provide to us. Location tracking is used to verify route information, qualify you for delivery opportunities in your area, and track your progress on a task(s) (e.g., when an order was picked up and when it was delivered). | Identifiers Geolocation Data Sensitive Personal Information |
To qualify you for, and to administer your participation in, opportunities with our business partners | Identifiers Dasher Services Information Protected Classifications Inferences Information |
Communications purposes, such as (i) sending you transactional, informational and/or marketing communications via SMS/text messages, telephone calls, email, push notifications and/or through other channels/methods; (ii) if you contact us, we will use your personal information in responding to your questions or assisting with any issues raised in connection with the Dasher Services (including the content and/or materials that you provide, which will be treated as your non-confidential and non-proprietary information) and in taking actions as a result of the communications; and (iii) reviewing, storing, and/or monitoring communications between you and any DoorDash user/customer or merchant arising in connection with the Dasher Services for complying with legal and regulatory requirements; protecting people, property and interests of DoorDash, DoorDash personnel, users/customers, you, Dashers, and other persons and people; enforcing the terms and conditions between you and DoorDash; fraud detection and prevention and security purposes; assessing your performance in connection with the Dasher Services for assessment, evaluation, quality control and training purposes. | Identifiers Communications Data Dasher Services Information |
Engage in marketing activities in connection with cookies and similar technologies as described in Section 3 of this Policy Providing advertising and marketing services, except for cross-context behavioral advertising, to the consumer provided that, for the purpose of advertising and marketing, a service provider or contractor shall not combine the personal information of opted-out consumers that the service provider or contractor receives from, or on behalf of, the business with personal information that the service provider or contractor receives from, or on behalf of, another person or persons or collects from its own interaction with consumers | Identifiers Online Activity Dasher Services Information Protected Classifications Sensitive Personal Information Inferences Information |
Administering your Dasher relationship with DoorDash Performing services on behalf of DoorDash and operating and administering DoorDash’s business, the Dasher Services and our platforms, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, processing payments, personalizing the Dasher Services and our platforms; creating, enhancing, and optimizing the Dasher Services and our platforms; complying with internal policies and processes and internal and external audit requirements; performing assessments and analytics; improving offerings to Dashers; undertaking internal research for technological development and demonstration; and engaging in other activities and services on behalf of DoorDash To comply with applicable laws, codes and regulations To enforce the terms and conditions (i.e., the ICA) and/or other agreements between you and DoorDash To handle enquiries, complaints, and requests Exercising our rights and defending ourselves from claims Protecting the interests, rights, and property of Dashers, DoorDash, DoorDash’s personnel, you and other persons and parties To monitor, investigate, prevent, mitigate, remediate, and report any alleged or actual prohibited, illicit, or illegal activities Helping to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business | Identifiers Additional Information Identification Documentation Protected Classifications Online Activity Geolocation Data Sensory Information Inferences Information Sensitive Personal Information Communications Data Survey Response Data Preferences Information Information Collected from Devices Dasher Services Information Verification Check Information |
To qualify you for, to contact you to participate in, and to conduct, survey research activities | Identifiers Protected Classifications Online Activity Geolocation Data Sensory Information Inferences Information Sensitive Personal Information Communications Data Dasher Services Information |
Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, provided that the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business | Identifiers Online Activity Geolocation Data Sensitive Personal Information |
Debugging to identify and repair errors that impair existing intended functionality | Identifiers Additional Information Online Activity Geolocation Data Sensory Information Inferences Information Sensitive Personal Information Communications Data Survey Response Data Information Collected from Devices Preferences Information Dasher Services Information |
Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards | Identifiers Online Activity |
(3) Retention of Personal Information. For the categories of personal information collected, the personal information is retained in accordance with Section 5 of this Policy.
(4) Categories of Personal Information that We May Sell or Share (as these terms are defined under applicable data protection and privacy laws) and the Purpose(s) for Which the Personal Information May be Sold or Shared.
Categories of Parties | Categories of Personal Information | Purposes |
Advertising Partners Analytics Providers Media Companies (those performing cross-context behavioral advertising on behalf of DoorDash | Identifiers Protected Classifications Online Activity | Providing marketing and advertising services for the benefit of DoorDash and the Dasher Services Engaging in Cross-context behavioral advertising on behalf of and for DoorDash |
(b) Prior Collection, Use and Disclosure of Personal Information.
We may have collected and processed (e.g., used, shared, etc.) your personal information, as described in Section 2.A.(a) of this Policy, during the preceding 12 months. For the personal information collected during this period, we describe below: (1) the categories of sources from which we have collected the personal information, (2) the categories of parties with whom we have disclosed your personal information for our business or commercial purposes, and (3) the categories of personal information we have disclosed for a business purpose.
