Photo Incentives FAQ: Earn DoorDash credit by sharing a photo
Photo and Video Incentives FAQ: Earn DoorDash credit by sharing a photo
Related Pages
The current page provides guidelines and FAQs about the offer, where you can earn DoorDash credits by sharing photos or videos. Look below for other pages:
User Generated Content on DoorDash: A Brief Overview of user-generated content on DoorDash, including reviews, photos, videos, store ratings, and liked items
Content Guidelines: Guidelines about public reviews, photos, videos, and how you can flag content
User Generated Content FAQs: Information about submitting content and the moderation process
Ratings and Most Liked Items FAQs: Information about submitting store and item ratings along with usage
Offer Details: Earn DoorDash credit by sharing a photo or video
Earning credits for photos:
Select DoorDash consumers have the opportunity to earn account credits by sharing a menu-worthy photo of an eligible menu item, as specified on the DoorDash platform. Eligible menu items are marked, and all these items currently don’t have menu photos. DoorDash will reward customers for submitting photos that are used on store menus. These photos will help other customers discover more dishes and help merchants add more great photos to their menus. Please note that a menu item only has one photo; however, tapping the menu item will lead to the item page gallery, which can have multiple photos of that item.
Please look here for the Terms and Conditions of consumer-submitted photos.
Earning credits for videos:
Select DoorDash consumers may have the opportunity to earn account credits by sharing raw video footage of their food from an eligible restaurant, as specified on the DoorDash platform. Eligible restaurants are marked. DoorDash will reward customers for submitting food footage that is selected to be featured in a video about the restaurant. These videos will help other customers learn more about the dishes the restaurant offers and other helpful information. Please note that approved video footage will appear on the DoorDash homepage and explore page. At this time, videos will not appear alongside reviews.
Here are some commonly asked questions about these offers:
Photos:
Why can’t I find a banner on the restaurant page for photo incentives?
Can I get credit for the same item multiple times for photos?
Videos:
Why can’t I find a banner on the restaurant page for video incentives?
Can I get credit for the same item multiple times for video?
How do I earn credit for a photo?
Select users are eligible to earn credit. If you are eligible, you can follow these steps to submit a photo (images of steps included below):
1. Click on the credit offer banner on eligible restaurant pages. There may be multiple banners, so you may need to swipe right to see the credit offer banner.
2. To find items eligible for the offer, click 'Browse Items' or explore the restaurant menu.
3. Order these items from the store and be ready to snap some photos when your order arrives.
4. Before you dig in, snap some photos of the eligible items in your order and make sure the photos are:
Showcasing the eligible item– you want the dish front, center, & fully visible
Well-lit– natural lighting looks best, and try to minimize shadows
Worthy of a menu– try plating the item and take your best shot!
5. After receiving your order, leave a rating for the delivery experience.
6. Add your menu-worthy photo of an eligible, unique menu item from your completed order. You are not required to submit a review or rating alongside the photo.
7. Tag the eligible item in the photo and ensure it meets our Content Guidelines.
DoorDash will review your photo, and if it’s selected for the menu, you will receive credit within 14 days. The credit will be automatically added to your account and applied to your next order. See full offer terms and conditions here.
If the pop-up doesn’t appear after your order, you can use alternative ways to submit a photo.
How can I submit a photo for credit?
Photos can be submitted via the DoorDash app (iOS/Android) after receiving an order, on the store page, or the ‘Orders’ tab.
Submitting photos through the pop-up after receiving an order:
Leave a rating for your delivery experience on the pop-up.
Add photos of your menu items.
Submitting photos through the store page:
On the store page, scroll down to ‘Reviews’.
Click the add camera icon on the right side of ‘Reviews’.
Add photos of your menu items and tag them.
Submitting photos on the ‘Orders’ tab
Click on the ‘Orders’ tab at the bottom of the app.
Click “View Receipt” on the specific order.
Rate the restaurant.
Add photos of your menu items and tag them.
How can I find items that are incentivized for photos?
To find items that are incentivized, follow these steps:
Look for the offer banner on restaurant pages.
Click on 'Browse Items' or review the restaurant menu to identify items eligible for the offer.
Why can’t I find a banner on the restaurant page for photo incentives?
The offer banner only appears on restaurant pages with eligible items. If a store does not have any incentivized items, the banner will not appear, and the offer will not apply. You may need to swipe right to see more banners if multiple offer banners appear.
When will I receive my credit for photos?
If your submitted photo meets the guidelines and criteria for menu-worthy, you will receive your credit within 7-14 days.
How do I know my photo was selected? Where will it appear?
If your photo was selected, it will appear directly on the restaurant’s menu. You will be notified via email (check spam and ensure you’re opted in to receiving emails from DoorDash), and credits will be automatically issued to your account. Please note that a menu item only has one photo; however, tapping the menu item will lead to the item page gallery, which can have multiple photos of that item.
Why didn't I get my credit for photos?
Your photo submission must adhere to these criteria in order for you to receive credits:
Be chosen for the menu (look here for more information). Please note that only one photo will be chosen for the menu; however, tapping the menu item will lead to the item page gallery, which can have multiple photos of the item.
Be of an eligible, unique menu item from a completed order (e.g., 5 photos of the same menu item can only qualify for credit once).
Be tagged with the name of the menu item.
Be an original photo that you have taken.
Not be only of a prepackaged item (such as a bottled or canned beverage, bag of chips, or sauce), utensils, or napkins.
What photos are considered menu-worthy photos?
Menu-worthy photos exhibit certain attributes to ensure they’re suitable for the restaurant menu. Here are some key features to focus on:
Ideal lighting- Place in natural light or a well-lit setting
Centered framing- Have the entire dish in view
Just one menu item- Ensure that the photo focuses exclusively on the single menu item
Here are some examples of menu-worthy photos:
Can I get credit for the same item multiple times for photos?
No, you cannot receive credit for the same item twice. Each unique menu item is eligible for credit once during each order. Submitting multiple photos of the same menu item will not increase the credited amount.
Is there a limit to the amount of credit I can receive?
The combined overall maximum lifetime credit amount for photo and video incentives is capped at $500 per person.
How do I earn credit for a video? How do I submit a video?
Select users may be eligible to earn credit in select markets. Raw footage submitted will be used to create future videos for the restaurant. Therefore, it is not necessary to edit the video before submitting.
Here are some tips when recording your video snippet:
Keep it short: Videos 10-20 seconds long that focus on individual dishes are usually best
Set the scene: Make your food shine with natural lighting and keep it focused on the dishes.
Leave the editing to us: No need to add any overlays, voiceovers, or other edits. We’ll take care of it!
If you are eligible, you can follow these steps to submit a video:
1. Click on the credit offer banner on eligible restaurant pages. Not all stores will be eligible for incentives. There may be multiple banners, so you may need to swipe right to see the credit offer banner. It will look something like this (language and exact offer may change).
2. Click on the offer.
3. You will be prompted to “add videos from library”.
4. Select the video.
5. Complete the submission video flow.
DoorDash will review your video, and if it’s approved, you will receive credit within 14 days. The credit will be automatically added to your account and applied to your next order.
How can I find stores that are incentivized for video?
Video incentives are only available in select markets for select users. To find stores that are incentivized, simply look for the offer banner on restaurant pages. Not all stores will be incentivized. There may be multiple banners, so you may need to swipe right to see the credit offer banner.
Why can’t I find a banner on the restaurant page for video incentives?
It is possible that you or your market is not a part of the video incentive program. Additionally, the offer banner only appears on eligible restaurant pages. If a store is not eligible, the banner will not appear, and the offer will not apply. You may need to swipe right to see more banners if multiple offer banners are available.
When will I receive my credits for the video?
If you submitted a high-quality video that meets the guidelines and criteria for approval, you will receive your credit within 7-14 days.
Why didn't I get my credits for video?
Your video likely did not meet our guidelines or was not incentivized. See “Which videos are selected?” for more information. Please note that earned credits may take 7-14 business days to reflect in your account.
Which videos are selected? How are they selected?
Your video submission must adhere to these criteria in order for you to receive credits:
Feature food from only a single restaurant.
Be of high quality (clean background, good lighting, not blurry).
Be an original video that you recorded.
Be appropriate for all community members and meet DoorDash’s Content Guidelines.
Additionally, videos that attempt to link or refer customers to places outside of DoorDash will not be approved.
Can I get credit for the same store multiple times for video?
Yes, videos from separate orders are still eligible to earn incentives, provided the offer is still available and the content meets our guidelines.
Is there a limit to the amount of credit I can receive?
The combined overall maximum lifetime credit amount for photo and video incentives is capped at $500 per person.
