Round-trip Deliveries FAQ
This guide refers to check or cash payment for Round-trip deliveries for Business drop-offs (like auto mechanics). For Cash on Delivery without a round-trip, please see here.
Round-trip Deliveries
You can now increase your earning potential by completing round-trip deliveries. Within these offers, the Business drop-offs (like auto mechanics) provide you with a check or cash that you need to return to the pickup location; your earnings will account for the full round-trip journey of these offers.
How it Works
If you’re eligible to receive these offers, you’ll get an email with a link to opt in to start receiving them.
Accept and pick up
Look for offers that say Round-trip delivery and choose which offers you’d like to accept, just like any other offer—the difference is you’ll complete a round-trip delivery after dropoff by going back to the pickup location.
Return payment to the pickup location
Once you dropoff the order and collect the payment, you’ll be prompted to return the payment back to the pickup location. Once you’re back at the pickup location, you’ll verify the handoff with a photo and a signature. Your earnings will account for the full round-trip journey of the order.
Frequently Asked Questions
Q: Do I have to accept check/cash offers?
A: Round-trip deliveries are fully optional. After you’ve opted in, you may still decline these offers at any time with no impact on your ratings.
Q: How do I get paid?
A: Once you complete the round-trip, you’ll be paid the same way you would for any delivery - via your Earnings.
Q: Do I need to carry change?
A: No. Customers are asked to have the exact total plus tip ready to ensure a quick and easy drop-off experience. In case they don’t have the exact amount, DoorDash will handle the difference.
Q: What should I do if I have an issue collecting the cash payment?
A: If you encounter an issue:
If the Customer refuses to pay or does not have the right amount, or you encounter any other issues with collecting payment, do not collect payment from the Customer.
Return the item to the pickup location if the Customer was short on cash, unavailable, or refused to pay. You’ll be compensated for your time, and your completion rating won’t be affected. If the Customer has questions, direct them to contact DoorDash Support.
Q: What if I’m still having issues?
A: If you need help, we’ve got your back! Reach out to Support anytime through the Dasher app. If you feel unsafe at any point during your Dash, SafeDash is available to you 24/7:
The “safety reassurance call” connects you with a safety agent through the Dasher app. The safety agent will remain on the phone until you feel safe.
The “emergency assistance button” enables you to seek help if needed. Upon clicking the button, a safety agent will contact 911 and discreetly stay in contact with the user via text messages.
