NSW Health & Safety Regulations
Australia NSW Health & Safety Regulations
In compliance with new work health and safety regulations from the NSW Government, we are ensuring all motorbike, scooter and bicycle Dashers in New South Wales have the right equipment and training to undertake deliveries safely and compliantly.
Table of Contents:
What are the regulations?
What do the regulations mean to me?
What PPE do I need to wear?
How can I order my high-vis PPE?
What if I already have compliant PPE?
I have provided my address but don’t know what the progress of my order is or have not received it yet
How can I view my safety verification record?
Q: What are the regulations?
A: As part of the new regulations, all food delivery booking providers (platforms) are required to supply food delivery riders (riders) with:
high-visibility personal protective equipment (PPE), including a retroreflective outer clothing item and a bag or container for safely transporting food or drink.
safety training including health and safety information
a training record which verifies that the rider has successfully completed induction training and received PPE.
There are other obligations on both the platforms and riders and we encourage you to visit the SafeWork NSW website for more details.
Q: What do the regulations mean to me?
A: In compliance with the new NSW Regulations, you must:
provide your address when you sign-up or when asked by DoorDash to receive free high-vis PPE (both the high-vis vest and delivery bag), and wear them while Dashing
complete the in-app safety training course
verify and provide us with your information so that we can issue you with a training verification record
make the training verification record you have been issued available for inspection by an inspector or a police officer
From 1 January 2023, if you fail to meet the above requirements then you could receive an on the spot fine of $144.
Q: What PPE do I need to wear?
A: You have obligations under these new work health and safety regulations to ensure that you are wearing compliant PPE when you are delivering food or drink.
High-vis personal protective equipment includes:
a high visibility reflective outer clothing item complying with AS/NZS 4602.1–2011; and
a high visibility insulated delivery bag, comprised of material that complies with AS/NZS 1906.4:2010
Q: How can I order my high-vis PPE?
A: For Dashers that signed up on or after 15 August 2022, you will have completed the PPE order during sign-up.
For Dashers that signed up before 15 August 2022, please order your free high-vis PPE by filling out the form in the email sent to you by DoorDash.
Please note that all forms sent are linked to your personal account. Do not share your form or use a form that has been sent to you by another user.
If you have issues with accessing your form, please contact support.
Q: What if I already have compliant PPE?
A: For a high-vis vest and high-vis delivery bag to be compliant, they must comply with the following standards:
a high visibility reflective outer clothing item complying with AS/NZS 4602.1–2011; and
a high visibility insulated delivery bag, comprised of material that complies with AS/NZS 1906.4:2010
If you already have compliant PPE, you will need to fill out the form in the email sent to you by DoorDash to acknowledge that you have PPE which meets these standards.
Please note that all forms sent are linked to your Dasher account. Do not share your form or use a form that has been sent to you by another user.
Q: I have provided my address but don’t know what the progress of my order is or have not received it yet
A: After submitting your address, you will receive an order confirmation email which will include a tracking number that you can use to track the order with Australia Post.
Please contact Dasher support if you have any questions around the progress of your order.
Q: How can I view my training verification record?
A: Once you have completed your safety verification you will receive an email from [email protected] containing a pdf copy of your NSW Training Verification Record. Download/take a photo and keep a copy of this on you at all times while Dashing.
Q: Who do I contact if I’m having issues?
A: If you’re having any further issues or have any other questions about the NSW Health & Safety Regulations, you can contact us via:
Dasher Virtual Office
https://dasher.doordash.com/en-au/voaus
Monday - Friday, 9:00AM - 5:00PM AEST/AEDT (excluding public holidays)
Customer Support team
Ph: Call Us (1800-958-316)
Chat with us here or in the Dasher app
Email us here
