DoorDash Sexual Harassment Policy
We strive to create a welcoming and inclusive environment for everyone using the DoorDash platform and take allegations of sexual harassment seriously. Our sexual harassment policy applies to all users on the platform including Dashers, customers, and merchants.
DoorDash, and in many instances the law, prohibits anyone using the platform from committing sexual harassment. If you experience any form of sexual harassment from a customer, another Dasher, or a third party (including but not limited to DoorDash employees and employees of merchant partners) while dashing or doing any work directly related to dashing, you can follow the procedures outlined below to submit a complaint. These procedures are also available to customers or merchants experiencing sexual harassment from a Dasher while using the platform.
What constitutes sexual harassment?
Sexual harassment includes unwanted sexual advances, requests for sexual favors, or visual, verbal, or physical misconduct of a sexual nature. Sexual harassment also includes various forms of gender-based harassment, including the harassment of a person of the same sex.
Here is a partial list of behaviors that may constitute sexual harassment:
Unwanted flirting and sexual advances
Retaliation or threat of retaliation after a negative response to sexual advances
Visual misconduct like leering, making sexual gestures, or displaying sexually suggestive objects, pictures, cartoons, posters, or messages
Verbal misconduct like making or using derogatory comments, epithets, slurs, or sexually explicit jokes; comments about an individual’s body or dress; sexually degrading words; graphic comments; and suggestive or obscene requests, messages, or invitations
Physical misconduct such as touching, assault, impeding or blocking movements.
These behaviors may constitute sexual harassment even if they were not motivated by sexual desire.
Protection against retaliation. We have your back. DoorDash prohibits retaliation for making a good-faith complaint of harassment or participating in any investigation related to a complaint of harassment. Retaliation of any kind may result in account deactivation.
Process for reporting sexual harassment complaints
Anyone who believes they have been sexually harassed, subjected to retaliation in violation of this policy, or are aware of such behavior against others, should immediately submit a complaint by:
For Dashers:
In your Dasher app, tap the ‘?’
Select ‘Contact Dasher Support’
For Merchants:
Go to the Merchant Portal
Select “Help” and click “Feedback/Other”
Select either one of the two sub-categories, “Health or Safety Concern” or “Legal Concern”
Select either “One Location” or “Multiple Locations”
Include the store(s) name and address, the best contact information, and in the additional details section, please include as much information you feel comfortable sharing. A member of our Trust and Safety team will reach out after we receive your report.
For Customers:
Go to help.doordash.com
Select “Customer Chat” and click “Chat”
Select category, “Health, Safety, or Legal Concern” and select the sub-category “Report an accident, safety or legal concern”
Fill out the contact information fields and this will connect you to a member of our Support Team. Please include as much information you feel comfortable sharing.
The Support representative will then escalate your issue to our Trust and Safety Team, who will reach out after we receive your report.
What to expect when reporting sexual harassment complaints
Confidentiality: We will maintain confidentiality surrounding the investigation to the extent possible, and to the extent permitted under applicable law.
Impartial Investigation: We will conduct a fair, timely, thorough and impartial investigation that provides all parties appropriate due process and reaches reasonable conclusions based on the information collected.
Cooperation: We expect all Dashers, customers, and merchants, as well as all DoorDash employees to the extent relevant, to fully cooperate with any investigation conducted by DoorDash into a complaint of prohibited sexual harassment or retaliation. Failure to cooperate by a Dasher, customer, or merchant may result in account suspension or deactivation, and failure to cooperate by an employee may result in termination of employment.
Concluding the investigation
When the investigation is complete, we will communicate the outcome as soon as possible. If we determine that the sexual harassment policy has been violated, remedial action will be taken, commensurate with the severity of the offense, up to and including account deactivation. Where applicable and appropriate under the circumstances, action will also be taken to deter any such conduct in the future.
