Canada Background Check FAQ
Canada Background Check
For Canada Dashers only
Overview
DoorDash always runs a secure background check on all applicants before clearing new Dashers to access the platform. As part of our commitment to help protect the DoorDash community, we are constantly evaluating new ways to help promote safety on the platform.
Frequently Asked Questions
Q: What license do I need to become a Dasher?
A: We only accept full license classes in Canada.
Q: I did not finish my background check and now I can't figure out how to get back. What should I do?
A: Look for an email from [email protected] with the subject line "DoorDash Has Requested Your Consent For Screening" and click on the Continue button in the email to get back to your background check profile.
Q: What if I can't find my Checkr link?
A: Please go to doordash.com/help for assistance. You can get in touch with a support agent by selecting the phone or chat option.
Q: The Continue link is asking me for a password. I haven’t created a password yet!
A: Re-open the email, and try the DoorDash account email and password. If that does not work, please click on Reset Password and input a new password.
Q: I’m not sure what to fill in for Surname at birth, former name and date of entry?
A: Please fill in all applicable fields - however, not all fields are required, and those that are required are marked with *. If you do miss a required field, an orange box will appear at the bottom of the page to highlight which field you are missing.
Q: I’ve moved recently from another country, and one of my addresses in the past 5 years did not have postal codes, nor provinces. What should I put in?
A: Please put in the address as close as possible. For postal code and province, you may put 000 000 and N/A if they do not apply to your previous residence. If you are inputting a postal code, please make sure you put in the proper format: (i.e. N6K 4F9).
Q: How many pieces of ID do I need?
A: You need 2 pieces of government ID.
Q: What is an ID document number?
A: Every document has an ID, for example - the Passport Number or the Driver’s License number. Always make sure to input this number in the ID document number field along with any piece of ID uploaded.
Q: What is the identity verification question - is this supposed to trick me?
A: Not at all! These questions are there for your safety and are designed to verify your identity. Please carefully read each question and answer them correctly to complete the process.
Q: What happens if I get the identity verification questions wrong?
A: If you answer your identity verification questions incorrectly, don’t panic - you can still complete the sign up process! You will receive a prompt from Checkr on how to do video verification.
Q: What is Video Verification?
A: If you answer your identity verification questions incorrectly, you will be prompted to complete video verification. You will need your 2 pieces of ID. If you are doing it on your computer, you can join a live video chat with a Checkr agent (during Checkrs regular operating hours). If you are doing it on your phone, you will need to record a short video where you hold your two pieces of ID up by your face and state your full name. Once you finish the video, you can upload it to the Checkr portal and it will take 3-5 minutes for an agent to verify your video.
Q: Does DoorDash keep any of this information from the background check?
A: No - DoorDash does not keep any information from the background check. All information resides with Checkr and is not shared with us.
Q: How can I check the status of my background check?
A: Background checks are processed through our third-party consumer reporting agency, Checkr. Processing your background check can take between 5-7 business days, sometimes longer. You can reach out to Checkr to determine the status of your background check by:
If you are from Canada
Email [email protected] to directly request the status of your application.
