What can I do if I did not receive my order?

First and foremost, we're sorry! While we strive to make both your order and delivery experience perfect every time, sometimes mistakes happen. And when they do, we're here to make things right. Please follow this link to report the issue in your DoorDash account or see how you can report it following the instructions below:

• Mobile app users

• Desktop users

Mobile app users

To report your order did not arrive on the DoorDash app follow these steps below:

IOS

1. Select the order from the “Orders” button

2. Tap "Help" 

3. Under “Delivery Issues”, select “Order never arrived”

4. Follow the prompts on the screen to either select a resolution or chat with an agent who will help provide the best resolution for you

ANDROID

1. Select the order from the “Orders” tab

2. Tap "Help" 

3. Under “Delivery Issues”, select “Order never arrived”

4. Follow the prompts on the screen to either select a resolution or chat with an agent who will help provide the best resolution for you

Desktop users

To report your order did not arrive on the DoorDash website follow these steps below:

1. Select the "Orders" button in the bottom top left-hand corner

2. Select "Orders" and choose the corresponding order

3. Select "Help"

4. Under "Delivery issues," select "Order never arrived"

5. Follow the prompts on the screen to either select a resolution or chat with an agent who will help provide the best resolution for you

Please know that we take reports of orders that have not been delivered very seriously. We investigate every order that is reported as never delivered to find the root cause and can ensure this doesn’t happen again in the future. We appreciate your feedback always.

Still need help? We're here for you! Click here to contact our live support. 

Related articles: Where is my order?