Invoicing Portal Guide (powered by HighRadius)
In this article:
About HighRadius
Signing Up
Viewing Invoices
Setting Up Payment Methods
Paying Invoices
FAQ
Contact Us
About HighRadius
What is HighRadius?
DoorDash has partnered with the payment platform HighRadius to provide businesses with an invoice management and invoicing portal. This invoicing portal provides merchants with a historical invoice database and expanded payment options including paying with a credit card and setting up auto-pay.
What is the benefit of using the HighRadius invoicing portal?
The new DoorDash invoicing portal provides businesses with the ability to easily view and manage their DoorDash invoices. The invoicing portal provides businesses with a new self-service functionality paired with an interface that centralizes a database of all past invoices, expands payment options, and gives you the power to update your information at any time.
Can I update my billing information in the invoicing portal?
Yes, admin accounts can update billing information directly on the invoicing portal.
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Signing Up
How do I sign up?
You can sign up by visiting the HighRadius login page and clicking “Not Enrolled? Sign up now.” From there, you can input your billing email, customer number, and any past invoice number which can be found on the top right corner of your invoice.
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Viewing Invoices
Where can I find my invoices?
Once you have registered and successfully logged in, you can access all of your open or unpaid invoices under the EIPP tab and Open Bills sub-tab. You can view your paid invoices under the EIPP tab and Closed Bills sub-tab.
How do I view my invoice?
Once on the Open Bills sub-tab under EIPP, you can select invoices with the checkboxes on the left and then click Invoices —> View Invoice. The invoice(s) will open in a new tab.
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Setting Up Payment Methods
How do I add a new bank account?
Navigate to the Administration tab. From there you can add a new bank account to your invoicing portal.
How do I add a new debit or credit card
Navigate to the Administration tab. From there you can add a new debit or credit card to your invoicing portal.
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Paying Invoices
How do I pay with ACH?
Before attempting to pay, be sure you have added a bank account under the Administration tab.
On the Open Bills sub-tab, select the invoice(s) you would like to pay. Click “Pay Selected Bills” in the toolbar then select the ACH payment option.
How do I pay with a debit or credit card?
Before attempting to pay, be sure you have added a debit or credit card under the Administration tab.
On the Open Bills sub-tab, select the invoice(s) you would like to pay. Click “Pay Selected Bills” in the toolbar then select the Debit Card or Credit Card payment options.
How do I sign up for Auto-Pay?
Before attempting to pay, be sure you have added a payment method under the Administration tab.
On the Open Bills sub-tab, click “Enable/Disable Autopay”.
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FAQ
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Contact Us
For any further assistance with your invoicing or HighRadius set up, please reach out to your DoorDash representative, or email us at [email protected]. For time-sensitive issues, call (855) 830-5429.
For help with a live order, click here to contact our live support.
