Managing Access (Admin / Employee)
In this article
Manage Admins
Manage Employees
Using Groups in the Portal
FAQ
Contact Us
Manage Admins
Granting Admin Access
In the Employees tab of your Portal, click on the menu (...) next to an active employee. Then select Grant Admin Access.
Revoking Admin Access
In the Employees tab of' your Portal, click on the menu (...) next to an active admin. Then select Remove Admin Access.
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Manage Employees
Adding Employees
Under the Employees tab in the Portal:
Click 'Add Members'
Enter the employee’s email address, separated by comma, line, or space when entering more than one
Click 'Add' to confirm
Removing Employees
Under the Employees tab in the Portal:
Click the menu (...) next to an employee’s name
Select 'Remove employee'
Select 'Remove' again to confirm
Confirming an Employee Has Activated Their Benefit
All users will be listed as 'Pending' status in the Employees tab until they log into their accounts and join the team on their end.
Employees must:
Have a Doordash account active under the listed email in the Portal
Make sure they are logged in through a desktop browser before heading to doordash.com/teams/join to join the team and activate their benefits.
When their benefits have been activated, they will show as ‘Active’ in the Admin Portal.
Please note that users are now allowed to activate their benefits by syncing their work email invite with their personal DD account. Users will still be reflected in the Admin Portal and Billing History under their invited work email.
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Using Groups in the Portal
Creating a group within the DoorDash Admin Portal allows the team admin to apply expensed meal budgets to a select set of employees. Groups can be edited or deleted at any time.
Create a New Group
In the Admin Portal, navigate to the Groups tab.
Click 'Create New Group'.
Add a name and description, then click 'Create' to save your new group.
Managing Groups
Under the Groups tab in your Admin Portal:
To Edit or Delete a Group:
Click the menu (...) next to any existing group.
Click Edit Group or Delete Group.
Click Save to complete editing or Delete to complete deletion.
To Add Employees:
Select 'Add Employees'
You may add members in bulk (up to 100 at a time) by email, separated by comma, line, or space.
Members can only be added to a Group if they have already been added to the Admin Portal employees list first.
Click ‘Add’ to confirm’.
To Remove Employees:
Click on the Group itself to open up to the member list.
Employees can only be removed one at a time. Click the menu (...) next to the members name and choose 'Remove from this group'
To remove a large number of users in bulk, please reach out to [email protected] and request this.
Assigning Budgets to Groups
Click here to learn how to create an expensed meal budget and assign them to groups.
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FAQ
Admin Access
Q: Can I revoke my own Admin access?
A: An Admin cannot revoke their own access.
Q: Can I grant admin access to an employee that is still Pending?
A: An employee must have an Active status in the Admin Portal in order to be granted admin access.
Q: Is there a way I can bulk upload more than 100 employees at a time?
A: If you want to bulk upload larger amounts of employees, contact your AM or reach out to [email protected] for help with getting a secure file transfer set up.
Groups
Q: Can I delete an existing group?
A: Yes, a group can be deleted by an admin at any time. This action will not remove team employees from the Admin Portal, just the group itself.
Q: Does adding employees to a group initiate an invitation email?
A: Adding an employee to a group does not initiate an email invitation. Only adding employees to an Admin Portal will initiate communications to join that team.
Q: Can ‘pending’ employees be added to a group?
A: Yes, employees can still be added to a group while their activation is pending. However, they will not be able to use any budgets until they successfully activate their benefits.
Q: Once I create groups, can I still create a budget that applies to every Portal employee?
A: Yes. Creating groups allows admins to create and assign budgets only to specific people. However, creating a group does not prevent an admin from applying budgets to the entire account. Click here to learn how to create and assign budgets.
Q: Can a budget be assigned to multiple groups?
A: Yes. Admins can apply a budget to multiple groups at the same time.
Q: Can employees be part of multiple groups at the same time?
A: Yes. Admins can add an employee to multiple groups.
Q: When employees are assigned to multiple groups, what budget applies to them on default?
A: When an employee has been assigned to multiple groups, they have the option to choose which budget to use on a given order at the checkout screen. Employees cannot combine multiple budgets within a single order.
Q: Can I have 0 groups in my account?
A: Yes. Budgets will then be applied to all added employees by default.
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Contact Us
For further assistance, please contact your Doordash representative, or email us at [email protected]. For time-sensitive issues, call (855) 830-5429.
For help with a live order, click here to contact our live support.
