Admin Portal - Getting Started

In this article

• How to Sign Up

• Checklists

• Admin Welcome Guide

• Downloadable Assets

• Admin Portal Intro Guide

• How-to Video Library

• Contact Us

The DoorDash Admin Portal is an all-in-one tool for managing employee benefits (Expensed Meals and/or DashPass for Employees), creating expensed meal budgets, downloading order history and more. 

How to Sign Up 

There are a few steps you can take to ensure a smooth and successful onboarding experience to the Admin Portal:

1. Work with your IT Department to allowlist the following emails. This will ensure DoorDash emails go to your Inbox instead of your Spam folder, increasing deliverability by over 50%:

   1. [email protected]

   2. [email protected]

   3. [email protected]

2. Work with your IT Department to allowlist the following emails and IP addresses:

1. Plan several communication touchpoints to announce Portal benefits to your team, e.g.:

• Send a company-wide email from leadership. 

• Send an announcement through your instant messaging platform.

Depending on your product, please include instructions for activating benefits by sending this article to your team.

2. Know your Support Resources:

• VIP Support

• Managing Access

• Payment Methods

• Invoicing Guide

Admin Welcome Guide

Use our Admin Welcome Guide to share with your fellow admins, use for internal admin training, or save for quick tips & tricks as you're getting started!

Click here to download the Admin Welcome Guide.

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Checklists

Checklists to help your company successfully launch your DDFB benefits.

Portal Pre-Launch Checklis

To-do list to complete prior to launch (Recommendation: Complete 7 days prior)

Portal Launch Day Checklist

To-do list for day-of benefits going live

Portal Post-Launch Checklist

Post-launch to-do's to help inform employees of their new benefits

DashPass Onboarding Checklist

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Downloadable Assets

Downloadables and attachments to send to your team, including posters and Dasher instruction signage for seamless deliveries.

Product One-Pagers

Use in emails, for announcements, or for internal touchpoints

DDFB Expensed Meals One-Pager

DDFB Group Orders One-Pager

DDFB Vouchers One-Pager

DDFB DashPass for Employees One-Pager

Dasher Directional Sign

For use at office entrances (Please edit with your company logo + information)

Dasher Instructional Printout [Make a Copy]

Posters and Printouts

For use around the office or in email attachments

DDFB 8.5x11 Poster Printables

DDFB 11x17 Poster Printables

DDFB 18x24 Poster Printables

Employee Guide

For employee email attachment or use on internal sites

DDFB Benefits for Employees Guide

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Admin Portal Intro Guide 

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How-to Video Library

Setting Up the Admin Portal

• How to Access the Admin Portal

• How to Add a Credit Card

• How to Manage Employees

• How to Create a Group

Expensed Meal Budgets

• How to Create a Meal Budget

• How to Create a Budget for a Group Order

• How to Place an Order Using a Budget (for Employee Reference)

Vouchers

• How to Create a Voucher

• How to Place an Order Using a Voucher

Group Order

• How to Place an Order Using a Budget

• How to Create a Group Order Using the Admin Portal

• How to Checkout a Group Order

• How to Create a Group Order Using the Merchant Storefront

• How to Add Items to a Group Cart

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Contact Us

For information on our VIP Support Hours, how to reach us, or where to go for your specific issue, visit our VIP Support page.

For further assistance, please reach out to your DoorDash representative, or email us at [email protected]. For time-sensitive issues, call (855) 830-5429.

For help with a live order, click here to contact our live support.