Routed Deliveries

Overview

A routed delivery is a group of three or more orders with a single pickup location and multiple drop off points along a route.

Frequently Asked Questions:

Q: How will I know if I've been offered a Routed Delivery? 

A: The accept screen will clearly display that the delivery opportunity is a route, and will show you all of the drop-off points. You will also see the estimated completion time and guaranteed earnings for the entire route once completed.

Q: Who can accept Routed Deliveries?

A: All Dashers may receive and accept routed deliveries.

Q: How many orders will be in a route? 

A: These deliveries will have a single pickup location, with 3-10 drop off locations along the route. You’ll see the drop off order in your Dasher app.

Q: What do I do if I can’t reach the customer and need to make a return?

A: If you have called and texted and are still unable to reach the customer, mark “Customer Unavailable” in your Dasher app and wait for the timer to expire.  Once the time expires, a return will be automatically created for you, and you'll be directed to return the order after you've delivered the other items in the route. You will still receive earnings for the return trip. If you are ever unable to reach a customer on a routed delivery, stores request that you return the merchandise to the store. Unlike a marketplace order, stores request you to not leave items unattended at your drop off location.

Q: What if I have an emergency and need to cancel a route during the course of delivery? 

A: If you need to cancel a route after you've picked up the orders, please contact Support by using the phone or chat button in your app, and a Support Agent will assist you on the next steps for a return.