What is DoorDash Shop & Deliver?
Shop & Deliver
With Shop & Deliver, customers can order from grocery, convenience, or retail stores, then have it delivered straight to their door. For Dashers, that means you shop for the customer’s list of items in the store, pay with your Doordash Red Card Prepaid Mastercard® at checkout, then deliver the order to the customer. These orders offer several benefits for Dashers:
Get paid more per order compared to a restaurant delivery order*
Make cash during off-peak hours so you don’t have to schedule your day around the lunch or dinner time rush
Don’t wait around for an order when you do the shopping
*Get paid more per order as compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like the number of deliveries completed, time of day, location, and expenses.
Here’s a guide to Shop & Deliver:
How do Shop & Deliver orders work?
Accept the Shop & Deliver order when it pops up
Shop for items at the store
Click "Proceed to Checkout" once you’ve finished shopping for the items on your list
Pay with your Red Card
Deliver items to the customer
How will I be compensated for Shop & Deliver orders?
You’ll see the payment amount for a Shop & Deliver order on the acceptance screen, just like other orders. As always, you’ll receive 100% of your tips once you complete the delivery.
What do I do if I can’t find an item, or if the item is unavailable?
If you’re unable to find an item, check with the store staff to confirm whether or not it’s in stock.
If the item is out of stock, tap ‘Item unavailable.’
If the customer has pre-approved items that can be used as substitutes, simply select an available item from the pre-approved list and proceed to ‘Add item.’
If the customer has no pre-approved substitutes, you will see an option to text or call the customer to ask if they would like a substitute. Customers appreciate it when you provide a few different options. Depending on the customer’s response, add the substitute or issue a refund for the item.
Tips for substitutions and unavailable items
If the customer doesn't respond to your text or call before checkout, please mark the item as ‘unavailable’ and tap ‘issue refund.’
If the app doesn’t allow you to substitute an item, please tap 'item unavailable' then ‘Confirm’ in your app, and proceed with the order as you normally would. This typically happens when a store has not enabled substitutions.
Store associates won’t do the shopping for you but may be able to help you locate an item.
Frequently Asked Questions
Q: My Red Card was declined. What should I do?
A: Please make sure you only check out with the items you indicated were available and added to your cart. Double-check that any item substitutes you picked are in the same price range as the original item. Remember to click ‘Proceed to Checkout’ once you’ve finished shopping for the items on your list. For more on troubleshooting Red Card declines, check out this Red Card Help Article.
“This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.”
Q: I paid for the order out-of-pocket because of a Red Card failure. What should I do?
A: Please check out this quick article for a step-by-step guide on what to do next: Out-of-Pocket Reimbursements for Red Card failure.
Q: Are Shop & Deliver orders the same as Walmart orders?
A: No. Shop & Deliver orders are not the same as Walmart orders.
