Privacy Policy - Canada
DoorDash Dashers
Effective Date: October 15, 2021
Last Updated: November 22, 2024
DoorDash Technologies Canada, Inc. (“DoorDash,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect personal information of our DoorDash Drivers (“Dashers”) in their capacity as Dashers. It applies to all personal information collected by us on the DoorDash Driver web pages, driver.doordash.com and https://www.doordash.com/dasher/apply/ (the “Site”), the Dasher mobile application, and any other website or mobile application that links to this Policy (collectively, the "Dasher Services").
Your access to and use of the Dasher Services are subject to our Independent Contractor Agreement (“ICA”) Please make sure that you have carefully read and understand the ICA before you use the Dasher Services. By using the Dasher Services, you accept the ICA, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our ICA, you must not use or access the Dasher Services.
DoorDash provides an online marketplace connection, using web-based technology that connects Dashers, consumers, restaurants and/or other businesses. If you are using DoorDash’s online marketplace in your capacity as a consumer accessing or ordering services, please visit the Consumer Privacy Policy for information on how DoorDash collects and uses consumer Personal information.
The Dasher Services may change from time to time. As a result, we reserve the right to update or modify this Policy at any time and from time to time without prior notice. However, if we make any material changes to this Policy or the way we process your Personal information, we will notify you before such changes are effective. If you object to any changes, you must cease using the Dasher Services. We recommend you review this Policy periodically. This Policy became effective on the date indicated at the top of this page. Your continued use of the Dasher Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.
1. Collection of Personal information
When you use the Dasher Services, we may collect or receive Personal information about you. The types of Personal information that we may collect about you are:
1a. Information You Provide to Us Directly
You may provide your personal information to us when you use the Dasher Services, including when you sign up to become a Dasher, authorize a background or driving history check, register as a Dasher, participate as a Dasher, participate in direct deposit, contact us with inquiries or otherwise communicate with us, or otherwise access or use the Dasher Services. This information may include:
Dasher Profile – We collect profile information associated with your Dasher account to enable us to effectively operate the DoorDash business and to enhance your experience as a Dasher. This includes information such as name, email address, phone number, preferred region and city, address, social security number or social insurance number, government-issued photo identification and other information that may identify you, including your biometric information. We may also collect your preferences, such as language preference, and preferences to receive texts instead of telephone calls, in order to enhance your experience as a Dasher. We may also collect your year or date of birth to enable us, for example, to assess whether you qualify to be a Dasher and to determine if you are eligible to provide deliveries of alcohol.
Driver and Vehicle Information – We may collect driver and vehicle information, such as your driver’s license number, license plate and other vehicle and registration information, and insurance information.
Financial and Payment Information – We may collect financial information to, for example, facilitate payments to Dashers. This may include bank and bank account information, including routing and account numbers, and order payment information, including expense reimbursement requests.
1b. Information Received From You as Part of Your Communications
When you use the Dasher Services, complete electronic forms, communicate with DoorDash customers or contact us, by online chat, email, phone or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.
1c. Information Collected Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and the Dasher Services. This information may include:
Technical Information – We collect technical information associated with your activity on our Site, which may include information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, and other information such as your device type and version of the app that is in use. We use such information for diagnostic and statistical purposes and to administer the Dasher Services.
Site Usage Information – We collect information to better understand traffic patterns and Site usage. This may include the webpage that you were visiting before accessing our Site or mobile application, the pages or features of our Site or mobile application you browsed to inform us which part of our Site, app and Dasher Services you visit and how much time you spend there. This information is used to analyze and improve our Site and to provide our users with a better user experience.
Site Preferences – We collect information about your preferences to make your use of the Site more productive through the use of cookies.
1d. Location Information
To participate as a Dasher, you must permit the Dasher Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device when the Dasher app is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in your preferred region or city when you begin or engage in a delivery through the DoorDash Services (a “Dash”), connect you with delivery opportunities in your zone, and track the progress and completion of your Dashes. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the Dasher mobile app. If you choose to disable the location feature through the settings on your device or Platform, DoorDash will not receive precise location information from your device, which will prevent you from being able to Dash and receiving delivery opportunities in your area.
1e. Information Related to Deliveries
When you participate as a Dasher through the Dasher Services, we may also receive and store information related to your Dashes and deliveries, including:
Date and time of the sign-up and log-in;
Delivery acceptances and declinations and your acceptance rate and cancellation rate;
The number of Dashes and deliveries you make;
The date and time of delivery acceptances, declinations, cancellations, pick-ups and completions;
The amount of time to complete a delivery or dash;
Dash and delivery route information;
Payment amounts associated with each delivery and Dash;
The number of deliveries per Dash;
Tip amounts;
Customer ratings and other feedback;
Attribution and where the user arrived from;
Where you did the orientation and where you’ve Dashed (date time place of orientation); and
Your location (see Location Information section, above).
1f. Personal information from Publicly-Available Sources and Third Parties
We may collect or receive Personal information about you from publicly-available sources, marketing partners, and/or third parties. This may include demographic information such as income and spending habits. We may also, for example, receive information about you from the restaurants and/or other businesses utilizing the DoorDash marketplace (“Merchants”) regarding your deliveries through the Dasher Services.
DoorDash may also offer a Dasher Referral Program where DoorDash allows Dashers to invite friends and family to sign up for the Dasher Services and become a Dasher. We may offer referral bonuses, as set forth in any referral terms governing the Dasher Referral Program. To help you do this, we may request that you grant us access to your mobile device address book. You can then direct us to send referral emails or other communications to contacts you select in your address book. By sending a referral, you also consent to DoorDash sending your public profile image to the contacts you select to receive a referral link. By choosing to invite a friend, you represent that you have received the friend’s consent to provide his or her name and email address with us. DoorDash will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program and may send marketing emails. You can also send an SMS with a referral link to your contacts.
Dashers may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the Referral Program. Such actions may violate various federal, state, provincial, territorial, local, municipal and/or international laws, including, but not limited to, the regulations and policies promulgated by the Canadian Competition Bureau and Ad Standards Canada and other Canadian regulators. DoorDash users may not send any referral emails, SMS messages, or other communications to children under the age of 18.
If you are referred to DoorDash through one of our referral programs, or if someone attempts to refer you, we may share your name, whether you have already signed up as a Dasher, whether you are a new Dasher, and whether you have completed the required number of deliveries in the required amount of time to qualify for a referral bonus.
2. Use of Cookies and Other Tracking Technologies
We use cookies, web beacons, pixels, replay session, and similar technologies to collect information including Personal Information and to personalize your experience with the Dasher Services.
2a. Cookies
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information.
We use first-party and third-party cookies for the following purposes: (1) to make the Dasher Services function properly; (2) to improve the Dasher Services; (3) to recognize you when you return to DoorDash and to remember information you have already provided, such as your preferences; (4) to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and (5) to provide a secure browsing experience during your use of the Dasher Services.
You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the Dasher Services. For more information on cookies and how to disable cookies visit https://youradchoices.ca/en/tools.
2b. Web Beacons
Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our Site to deliver or communicate with cookies, in order to track and measure the performance of our Site and services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).
2c. Replay Session
We may collect information on your use of our Site or the Dasher Services, such as pages visited, links clicked, non-sensitive text entered, and mouse and scrolling movements. The information collected may include a recreation of your session interactions on our site. We take measures to utilize replay session technology to exclude and block sensitive user information.
2d. Online Analytics and Advertising Technologies
We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on the Dasher Services or on other devices, apps or websites.
2e. Interest-Based Advertising
We (or our service providers) may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of cross device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device targeting to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising.
You can learn more about interest-based advertising and how to opt-out of receiving tailored advertising by visiting (i) the Network Advertising Initiative’s Consumer Opt-Out link; (ii) the Digital Advertising Alliance’s Consumer Opt-Out link; or (iii) the Digital Advertising Alliance of Canada’s Opt-Out Link. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page.
Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs.
2f. Mobile Applications
Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways. Learn more about your choices for mobile devices by visiting http://www.aboutads.info/appchoices or https://youradchoices.ca/en/tools. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalized advertising.
3. Uses of Your Personal information
We may use the Personal Information we collect or receive about you for various purposes.
3a. To Receive, Process, and Create Your Dasher Account
We may process your Personal Information when you sign up to be a Dasher, including your biometric information, background and driving history checks. As part of the process, we may assess whether you qualify to be a Dasher and allow you to create a Dasher account.
3b. To Provide You With the Dasher Services
We may use your information to provide you with the Dasher Services. For example, we use information to:
set up your direct deposit and issue payments to you;
allow you to connect to delivery requests;
facilitate the completion of dashes and deliveries;
calculate payments owed;
verify whether you are present in the city or region in which you intend to Dash;
assess whether you have met requirements for promotional or incentive pay programs;
assess supply, demand, and other factors associated with aggregate business progress;
assess activity and acceptance rates, customer ratings, and other factors associated with Dashers’ impact on the DoorDash platform; and
link your Dasher account to your DoorDash account, if you already have a DoorDash account or if you create one in the future.
3c. To Maintain, Improve, and Personalize the Dasher Services
We may use your Personal Information, in some cases, on a de-identified or aggregated basis, for our everyday business operations such as auditing, administration of the Dasher Services, forum management, fulfillment, and analytics. For example, we may use your Personal Information to better understand Dashers’ demographics, interests and behaviors, and we may enhance other information we have about you to help us better understand you and determine your interests. We may also use your Personal Information to calculate the total number of visitors to the Dasher Services and to each page or feature of the Dasher Services. Your Personal Information may also be used to improve the content and/or functionality of the Dasher Services. For example, it may be used to help us and/or our Merchants improve our offerings. We also use your Personal Information to personalize your experience. For example, we may personalize the content and features you see when visiting the Dasher Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.
3d. To Communicate with You
We may use your Personal Information to communicate with you. For example, we may send you text messages or other notifications about Dashes and other available deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.
In the event you contact us, we use certain Personal Information to respond to your questions and assist you with any issues that may arise in your use of the Dasher Services. Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or the like, but not including your Personal Information and any requests, comments or concerns regarding your Personal Information, will be treated as non-confidential and non-proprietary.
If you send text messages to a DoorDash customer, using the telephone number for that customer available on the Dasher Services, we may use a third-party service provider to track these text messages. We track these text messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes. As part of this process, DoorDash and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message.
3e. For Account and Network Security Purposes
We care about keeping you secure and safe while using the Dasher Services. Keeping you safe requires us to process your Personal information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity to prevent unauthorized users from gaining access to your Personal Information.
3f. To Maintain Legal and Regulatory Compliance
The Dasher Services are subject to certain laws and regulations which may require us to process your Personal information. For example, we may process your Personal information to provide you with tax documents, to fulfill our business obligations, or as necessary to manage risk as required under applicable law.
3g. To Enforce Compliance with our Independent Contractor Agreement and Policies
When you access or use the Dasher Services, you are bound to our Independent Contractor Agreement and this Policy. To ensure you comply with them, we process your Personal information by actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit or illegal activities on the Dasher Services. We also process your Personal information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners.
3h. To Protect You, Others, and Our Business
We use your Personal Information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Independent Contractor Agreement, to comply with the law, and to protect against security risks.
3i. For Our Business Purposes
We may use your Personal Information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent or at your direction.
3j. Aggregated and De-Identified Information
We may aggregate and/or de-identify Personal Information collected through the Dasher Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.
4. Sharing of Personal information with Third Parties
Your Personal information is not shared with third parties without your permission, except as described herein.
4a. Related Entities
We may share your Personal Information with our affiliates (entities that control or are under the control of DoorDash) for business purposes. We will require these entities to comply with the terms of this Policy with regard to their use of your information.
4b. Service Providers
We may share your Personal Information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as payment processing, age/identity verification, advertising services, marketing partners, background and driver history check services, web analytics, data processing, IT services, Dasher support and other services. We require our third-party service providers to comply with the terms of this Policy or their own privacy policy with substantially similar requirements, as well as to audit them for compliance. Some of our service providers may be located in jurisdictions outside of Canada (including for Quebec residents, outside of Quebec), including located in the United States, and any other countries as applicable, and are therefore subject to the laws of those jurisdictions.
4c. Customers and Merchants
To facilitate deliveries, we may share your Personal Information, including your contact information, vehicle information, location information, ratings, and other information with customers and our Merchants. We require our customers and Merchant to comply with the terms of this Policy or their own privacy policy with substantially similar requirements.
4d. When Required by Law
We recognize that Personal Information related to your activities as a Dasher could contain private information. However, we and our Canadian, US, and other foreign service providers may be required to disclose your Personal Information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of DoorDash users, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. We have developed a process intended to strike a balance between protecting customer and Dasher privacy and responding to valid law enforcement requests that can be found at https://www.doordash.com/lert/.
4e. Corporate Transactions
In the event of an actual or contemplated sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your Personal Information to one or more third parties as part of that transaction, but we only provide as much Personal Information as is needed for the transaction.
4f. With Your Consent
We also may share or disclose your Personal Information with your consent or at your direction.
5. Security
DoorDash has implemented administrative/organizational, technical, and physical security controls that are designed to safeguard Personal information. The nature of our security controls varies depending on the sensitivity of the information that has been collected, the amount, distribution, and format of the information, and the method of storage. More sensitive Personal Information is safeguarded by a higher level of protection. However, no online activity is ever fully secure or error-free. While we strive to protect your Personal Information, we cannot guarantee that your Personal information is absolutely secure. Please keep this in mind when disclosing any information to DoorDash.
Please recognize that protecting your Personal information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.
6. Data Retention
We retain your Personal Information for only as long as required to provide our Services to you and engage in the uses described in this Policy, unless a different retention period is required by applicable law.
The criteria used to determine our retention periods include the type of Personal Information being processed, along with:
The time necessary to fulfill the purposes for which we collected the information;
The duration and status of your relationship or connection with us, including whether your account is active;
Any retention period required for our compliance with legal, regulatory, or government requirements, including the period during which civil claims or regulatory actions may be filed or otherwise commenced and the period needed to resolve ongoing legal proceedings; and
Our internal obligations, contractual commitments, including with Merchants, and other requirements.
When need or purpose for retention expires, we will delete, erase, destroy or anonymize the personal information. We may retain aggregate, de-identified, and/or anonymized data indefinitely.
7. Third-Party Sites
Some of the functionality may be provided by third parties and the Dasher Services may link to other third-party websites that are not controlled by DoorDash. For example, we use services like Stripe for payment processing. These third parties are not under our control and DoorDash is not responsible for their privacy policies or practices. If you provide any personal information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.
8. Social Media Usage
The Dasher Services may enable you to access social networking services such as Facebook, Twitter, or Instagram, among others (collectively, "Social Network") directly or indirectly through the Dasher Services. You may also have the option of posting content to a Social Network when you access content through the Dasher Services. For example, you may refer a friend to become a Dasher via Twitter or Facebook links through the Dasher Services. Keep in mind that your activity on a Social Network is governed by that Social Network and not by DoorDash, and may be visible or accessible to the public. We may also provide the ability to enable or log in to the DoorDash app and www.doordash.com via a Social Network, as described in more detail in our DoorDash Privacy Policy. Your Dasher account and information collected through the Dasher Services may, at times, be linked to your DoorDash customer accounts and any affiliated Social Networks you have enabled via DoorDash.
9. Children’s Information
The Dasher Services are not intended for individuals under 18 years of age and we do not knowingly collect Personal Information from individuals who are under the age of 18 through the Dasher Services. For clarification, we do not knowingly collect Personal Information of or about individuals living in the Province of Quebec, Canada who are under the age of 14. If a parent or legal guardian of a child under the applicable legal age believes that we have collected Personal Information from or about such an individual, please contact us at [email protected].
10. Your Rights and Choices.
Your Privacy Rights and Choices.
Your Privacy Rights for Personal Information.
We offer you tools and processes to manage and make choices regarding your Personal Information. Subject to certain exceptions, exemptions, and restrictions, you or your authorized agent may exercise the following rights:
Access/Portability: You may have the right to request access to your Personal Information and receive it in a portable and machine-readable format.
Deletion: You may have the right to ask us to delete your Personal Information, including your DoorDash account, although this may impact your ability to engage with the Dasher Services, and to perform activities in connection with the Dasher Services. Please note that we will keep a record of all rights requests and therefore will retain limited Personal Information in connection with such records.
Correction: You may have the right to correct, rectify, or update inaccurate Personal Information that we hold about you. You have the ability to update Personal Information through your account settings for the Dasher Services.
Opt-Out of Sale or Sharing (Targeted Advertising or Ads Personalization): We may disclose Personal Information (e.g., identifiers and service and platform usage) to advertising partners to provide you with personalized ads on third-party platforms, which may constitute a “sale” or “share” of your Personal Information under applicable data protection and privacy laws. You may have the right to opt-out of the “selling” or “sharing” (for purposes of targeted advertising) of your Personal Information. For the Dasher/User account-level opt-out of ad personalization, you must log-in to your account and access the opt-out page through your account settings. To access a browser-level opt-out of the selling or sharing of Personal Information, click here. Please note that the browser-level opt-out option is browser specific. If you previously opted-out and wish to opt-in, you can use the options identified above to change your preferences.
Right to Appeal: You may have the right to appeal decisions that we make with regards to a rights request.
Right to Withdraw Consent: You have the right to withdraw consent when consent is legally required (subject to our legal or contractual restrictions and reasonable notice). If you withdraw consent, we may not be able to provide certain services to you.
Non-Discrimination.
DoorDash will not discriminate against you for exercising any of your applicable rights. We reserve the right to deny your request if we cannot verify your identity (or if a request is submitted by an authorized agent, we cannot verify the authority of the agent and/or your identity) or if an exemption or exception applies.
Exercising Rights:
To the extent available within the Dasher Services, you may be able to exercise certain of your rights directly through your account settings (e.g., right to access, right to deletion). In addition, Dashers/Users can correct information through settings and functionality in your account. If you have questions on how to exercise your rights, or if you do not have an account or are unable to exercise an applicable right through your account, please contact us at [email protected]. We will provide a timely response in accordance with applicable law. You also may contact us at our toll-free number (855) 973-1040 to exercise an applicable right. When contacting us, please provide your first and last names, email address, and address of residency, identify the right(s) that you wish to exercise and identify the request as being a “Dasher Rights Request.” For rights requests from authorized agent, the requests should be submitted to [email protected] and include the following: (i) first and last names and email addresses for the data subject and the authorized agent, (ii) evidence of the authority granted to the agent (such as a power of attorney), (iii) information on the data subject’s relationship with DoorDash (e.g., Dasher), (iv) the specific right(s) being exercised, and (v) “Authorized Agent Request” in the subject-line.
Additional Choices.
Communication and Notification Preferences:
Marketing or Promotional Emails: To opt-out of marketing emails, please use the unsubscribe functionality within the communication.
Transactional Emails: To opt-out of transactional emails, you must delete your account.
In-App Messages: If you want to stop seeing in-app messages or promos, you must delete your account.
Promotional Push-Notifications: If you want to stop receiving promotional push-notifications, you can toggle off these notifications in your account settings.
Marketing or Promotional SMS Messages: To opt-out of marketing or promotional SMS/text messages, reply “STOP” to such a message. Message and data rates may apply.
Harsh Braking Alerts: To opt-out of harsh braking alerts, you can toggle off such notifications through account settings > safe driving features.
Opt-Out of All Communications: If you want to stop receiving all communications from us, you must delete your account.
Geolocation:
To perform activities in connection with the Dasher Services (e.g., deliveries), location access needs to be enabled. If you wish to disable location access, you can do so through your device settings, however, this will prevent you from performing deliveries.
11. International Users
The Personal Information processed in connection with this Policy, including, without limitation, by us and/or our third-party service providers, may be stored and processed on systems and servers and accessed by persons and parties, located outside of the jurisdiction where you live. This includes the collection, storing, accessing, and processing of your Personal Information outside of Canada and outside of the province in which you live, including for residents of the province of Quebec, outside of Quebec. Personal Information may be processed in the United States and other global locations whose data protection laws may different from those where you reside and may be subject to disclosure or access requests by the governments, courts, and/or law enforcement or regulatory agencies in such other locations. DoorDash will disclose personal information as required by law.
12. Privacy Governance Policies and Practices.
We are committed to protecting your personal information and have implemented policies and practices that govern our treatment of personal information, including:
designated roles and responsibilities in connection with handling personal information in our custody and control;
policies and procedures regarding the protection of personal information, including safeguards designed to protect personal information against loss or theft and unauthorized access, disclosure, copying, use, and modification;
processes for responding to data subject requests and complaints;
a framework for the retention and disposition of information designed to ensure compliance with our legal obligations.
In addition, we have designated our Canadian Data Protection Officer as being responsible for overseeing the company’s compliance with applicable privacy laws.
13. Contact Us
If you have any questions, concerns or complaints relating to this Policy or our privacy practices, including the manner in which we or our service providers (including our service providers outside of Canada) treat your personal information, please contact our Canadian Data Protection Officer at: [email protected] or:
Canadian Data Protection Officer
DoorDash, Inc.
303 2nd St, Suite 800
San Francisco, CA 94107
Help Form: https://help.doordash.com/consumers/s/contactsupport
Telephone Number: +1 (855) 973-1040
Canada Office:
DoorDash Technologies Canada, Inc.
1055 West Hastings Street
Suite 1700
Vancouver BC V6E 2E9
If you are not satisfied with how we have attempted to resolve your questions, concerns or complaints, please consult the applicable federal or provincial privacy commissioner in your jurisdiction whose information can be found online at the below sites.