Dasher App Locked
Your account was locked and you’d like to know what’s next, please read through this article of your most frequently asked questions.
Frequently Asked Questions:
Q: Why was my account locked?
A: Your account may be locked if unusual or suspicious activity is detected. Reasons your account was locked could be due to one or more of the following:
Contract Violations (e.g.Extreme Lateness/Never Delivered)
For more information regarding contract violations, click on Extreme Lateness and/or Never Delivered Violations.
Incorrectly reporting a store closed
For more information on reporting a store closed, click here.
Issues with Background Check
For more information on background check, click here.
Other reasons:
For more information, click here.
Q: My account is locked, what should I do?
A: Your account has been locked due to unusual or suspicious activity. We are conducting a review for security purposes. Please allow up to 24 hours to hear from our team. Please note that the support team will not be able to bypass this review period, and you will not be able to do any of the following while the review is in progress:
Dashers cannot Dash.
Dashers cannot cash out their earnings nor change their payout details.
Dashers cannot start or reply to chat with customers or merchants.
Q: How will I be notified of the outcome of the security review?
A: You will receive a notification through the Dasher app advising of the outcome with instructions on how to review full details. If necessary, you will be able to provide additional information for further review at that time.
Q: I received a message that my account was deactivated after completing the security review. Can I appeal this decision?
A: Yes. To file an appeal for the deactivated Dasher account please click here.
Q: What should I do if I do not hear back from the team after 24 hours?
A: If you do not hear back from the team within 24 hours, please contact DoorDash Support for assistance.
