Dasher Background Check FAQ
Dasher Background Check FAQ
For Canada Dashers only
Overview
DoorDash always runs a secure background check on all applicants before clearing new Dashers to access the platform. As part of our commitment to help protect the DoorDash community, we are constantly evaluating new ways to help promote safety on the platform.
Frequently Asked Questions
Q: What license do I need to become a Dasher?
A: We only accept full license classes in Canada (minimum Class 5 or Class G).
Q: I did not finish my background check, and now I can't figure out how to get back. What should I do?
A: Look for an email from [email protected] with the subject line "Start your DoorDash Technologies Canada background check" and click on the Continue button in the email to get back to your background check profile. You might have also received a reminder email titled “Checkr Request for Verification”.
Q: What if I can't find my Checkr link?
A: Please go to candidate-global.checkr.com or visit doordash.com/help for assistance. You can get in touch with one of our support agents by selecting the phone or chat option.
Q: I can’t edit my name or date of birth in my Checkr Report.
A: Please reach out to our Dasher Support for further assistance.
Q: I’m not sure what to fill in for "Previous Name" and "Date of Entry."
A: Please fill in all applicable fields; however, not all fields are required, and those that are required are marked with *. If you do miss a required field, it will be indicated by a red asterisk.
If applicable, the previous name is any name you previously had before legally changing it (or aliases), and the date of entry would be when you first moved to the country.
Q: I’ve recently moved from another country, and one of my addresses in the past 2 years did not have postal codes, nor provinces. What should I put in?
A: Please put in the address as close as possible. For postal code and province, you may put 000 000 and N/A if they do not apply to your previous residence. If you are inputting a postal code, please make sure you put it in the proper format: (i.e., N6K 4F9).
Q: How many pieces of ID do I need?
A: You need 2 pieces of government ID. 1 of them needs to be a photo ID.
Q: What is an ID document number?
A: Every document has an ID, for example, the Passport Number or the Driver’s License number. Always make sure to input this number in the ID document number field along with any piece of ID uploaded.
Q: What is the identity verification question - is this supposed to trick me?
A: Not at all! These questions are there for your safety and are designed to verify your identity. Please carefully read each question and answer it correctly to complete the process.
Q: What happens if I get the identity verification questions wrong?
A: If you answer your identity verification questions incorrectly, don’t panic - you can still complete the signup process! You will receive a prompt from Checkr on how to do video verification.
Q: What is Video Verification?
A: If you answer your identity verification questions incorrectly, you will be prompted to complete a video verification. You will need 2 pieces of ID, as well as a short video where you hold your two pieces of ID up by your face and state your full name. You will then be able to upload it to your Checkr file for Review.
Q: Does DoorDash keep any of this information from the background check?
A: No - DoorDash does not keep any information from the background check. All information resides with Checkr and is not shared with us.
Q: How can I check the status of my background check?
A: Background checks are processed through our third-party consumer reporting agency, Checkr. Processing your background check can take between 1-2 business days, sometimes longer. You can check the status of your background check via the Checkr International Candidate Portal:
If you are from Canada
Visit https://candidate-global.checkr.com/international/login to view the status of your sign-up process.
