How to Manage Orders on the DoorDash Tablet

How do I receive orders on my DoorDash tablet?

When a customer places an order, your tablet shows a pop-up notification. How you receive the order depends on whether you use manual confirmation or Auto-confirm.

Manually confirm an order

1. Tap on the incoming order.

2. Adjust how many minutes you need to prepare the order. 

3. Tap Confirm as soon as possible to accept the order.

If you don't confirm right away, you can find the order later in the Needs Action tab.

Automatically confirm an order

When Auto-confirm new orders is on, new orders are automatically confirmed, and a Dasher is assigned immediately.

You can still adjust prep time from the order ticket or order details screen.

How do I adjust prep time on my DoorDash Tablet?

You can adjust prep time only if a Dasher isn't assigned. Here's what to do:

1. On your tablet, go to Live Orders and select the All tab

2. Select the order you want to update

3. Do one of the following:

   • Tap the Ready in Time button at the top of the order ticket

   • Tap the order ticket to open Edit Order Details

4. Adjust the prep time

You can update prep time for New, In Progress, or Scheduled orders in five-minute increments.

How can I let a Dasher know an order is ready for pickup?

Marking an order Ready for pickup notifies the assigned Dasher when an order is ready, and helps reduce wait times.

From the orders home screen:

1. Open the Orders home screen on your tablet

2. If Auto-confirm is off, tap Confirm order on the order ticket

3. Once confirmed, the button changes to Ready for pickup

4. When the order is ready, tap Ready for pickup

From the order:

1. Open the Orders home screen on your tablet

2. Open the order you need to mark as ready

3. Tap the Ready for pickup button

If no Dasher is assigned yet, DoorDash will assign the closest available Dasher. Don't wait for a Dasher to arrive before marking an order ready. Tapping Ready for pickup as soon as food is prepared helps speed up delivery and free up counter space.

How do I make order-level adjustments to an order?

When an item is unavailable, you can make order-level adjustments directly from your tablet:

1. Open Live Orders and select the order

2. Choose one of the following options:

   • Mark out of stock: Runs until end of day, for four hours, or indefinitely

   • Replace item: Use when a suitable replacement is available

   • Refund item: Refund for items you can't provide

   • Add charge: Up to $5 for special requests; only available if special requests are enabled

3. Tap Confirm Order to apply the update

How do I refund an order on the DoorDash tablet?

1. Open your DoorDash Tablet and locate the order in Order History

2. Select Issue with order on bottom left

3. Choose whether to refund the entire order or specific items

4. Select Send Refund — the refund is processed immediately, and the customer is notified by email

What types of orders can I refund?

Merchants can refund pickup orders and delivery orders for missing or incorrect items placed. This includes:

• The full order or individual items

• A specific dollar amount

• All or part of the tip

You can't refund more than the total amount the customer paid.

How do I manage scheduled orders on my DoorDash tablet?

1. Open the Orders section on your tablet

2. Tap the Scheduled filter to see upcoming orders

3. Adjust prep time from the order ticket or order details screen

4. When it's time to start preparing, the order moves to the Needs Action or Active tab

5. Tap Confirm order if Auto-confirm is off

What happens to scheduled orders when it's time to prepare them?

Scheduled orders move to the Active tab based on the pickup time and your set prep time. This happens on both your tablet and in the Merchant Portal.

How do I view a Dasher arriving?

When a Dasher is about five minutes away, you'll see a full-screen notification and hear an audio alert (if enabled). You can turn this alert on or off in Settings.

How do I know if a Dasher is waiting?

The Dasher waiting indicator shows when a Dasher has arrived at your store.

• The waiting timer starts only after your confirmed prep time has passed.

• If the Dasher arrives early, the remaining prep time appears in gray (for example, "Ready in 2m")

Why is the Fulfillment Status blank?

Fulfillment Status only shows the Dasher's status. If the order is customer pickup or self-delivery, Fulfillment Status will be blank.

How do I contact a customer or Dasher from my DoorDash Tablet?

Merchants can contact customers or Dashers during an active order or after pickup. This is done using live chat or via phone, depending on the situation.

Chatting with a customer

Only merchants can initiate customer live chats. This allows merchants to clarify special requests or offer item replacements directly in the tablet:

1. Open Live Orders and select the order

2. Tap the Chat icon from either Order Details or the Out of Stock flow

3. Type your message and tap Send

4. When the customer replies, you'll see a notification or yellow badge on the order ticket

5. Tap the notification or the Reply button to re-open the chat window

Calling a customer or Dasher

1. Open Live Orders (for active orders) or Order History (for past orders)

2. Select the order

3. Tap the phone icon next to the customer's or Dasher's name

4. Enter your store phone number

Your phone number will be masked, and the caller ID will appear as DoorDash.

How do I block a Dasher from my DoorDash Tablet?

If you want to block a Dasher after an order:

1. On your tablet, open Orders

2. Select the order associated with the Dasher

3. Tap Rate

4. Select the Dasher(s)

5. Choose Block Dasher, provide feedback, and tap Submit

What order settings can I adjust on my DoorDash Tablet?

From Settings, you can manage:

• Automatic order confirmation: Turn Auto-confirm on or off

• Volume controls: Set new order alerts to Loud or Silent

• Test orders: Create a test order to practice before going live

• Dasher arrival alerts: Get notified when a Dasher is close

• Printer setup: Connect a printer to automatically or manually print tickets

How do I contact Support from my DoorDash Tablet?

If you need help beyond adjusting an order or contacting a customer, you can reach Merchant Support directly from your tablet.

1. Open Live Orders or Order History

2. Select the order

3. Tap Contact Support

4. Choose Call or Chat

5. Select the issue, add details, and start the conversation