What is Pharmacy delivery?

If your prescription delivery requires a Red Card (currently only in Chicago, IL), please click here.

What is Pharmacy delivery?

Pharmacy deliveries are for prescription medication. They operate just like a normal delivery, with a few important differences.

Frequently Asked Questions:

Q: Am I eligible to deliver prescriptions?

A: Yes! At this time, all Dashers are eligible to deliver prescriptions. Please note the following unique protocols about sealed packaging when completing pharmacy orders:

• Sealed Packages

  • All prescription deliveries should be in sealed, non-transparent packages (so you won’t be able to see the contents).

  • Packages should be sealed by the pharmacy and opened only by the customer out of respect for their privacy. You may request tamper-proof packaging if the pharmacy doesn't seal the package.

  • If the pharmacy hands you a damaged or see-through package, you may remind them that sealed, non-transparent packaging is required. Contact DoorDash Support if you need additional assistance.

Q: How do I know this is a prescription delivery?

A: You’ll know if you received a prescription delivery request because the pickup instructions will direct you to go to the pharmacy counter to pick up the prescription.

• There are two layers of acceptance on pharmacy orders. After accepting the order, you’ll also receive an informational “pop-up” that provides information and pharmacy expectations around privacy. At this time, you can either acknowledge the information or unassign from the order.

Q: What if I do not want to accept a prescription delivery?

A: You do not have to accept any deliveries that you do not want to deliver.

Q: What do I do when I get to the customer?

A: Your Dasher App will prompt you to follow one of the following protocols:

1. Signature Capture: Your Dasher App might prompt you to capture a signature and details about the person signing. When a signature is required upon delivery and if an adult is not available to sign, marking “Customer Unavailable” in the Dasher app automatically creates a return delivery. The app will provide information about where and how to return the prescription to the pharmacy. You will receive compensation if you have to complete a return.

2. Unattended Delivery: When a signature is not required, marking “Customer Unavailable” in the Dasher app will begin a 5-minute timer to give you time to find the customer. At the end of the timer, your app will prompt you to leave the order in a safe location and document where you left the order with a photo and description. If there is no safe place to leave the order, you may chat DoorDash Support so an agent can help you.

3. Contactless Delivery: Your Dasher App might prompt you to keep the delivery contactless at the request of the customer. Your app will prompt you to leave the order in a safe location and document where you left the order with a photo and description. If there is no safe place to leave the order, you may chat DoorDash Support so an agent can help you.

4. What happens if there is an issue on the order?

• Wrong Customer Address: Return the prescription to the pharmacy (you will be compensated for this return!) Chat DoorDash Support with any issues.

• Package is damaged: Return the prescription to the pharmacy (you will be compensated for this return!). Chat DoorDash Support with any issues.

• Technical/App Issue: If you have any technical issues, please chat DoorDash Support so an agent can help you.

• Store closed upon return: If the pharmacy is closed, see if there is a store manager present. If not, chat DoorDash Support to confirm next steps!