Troubleshooting the Dasher App

Troubleshooting the Dasher App

Find your DoorDash Dasher's Latest  App Version

Troubleshooting the DoorDash Dasher App

For iOS

For Android

The app is not giving you offers 

Phone Requirements

Find your DoorDash Dasher’s Latest App Version

1. Find the operating system of your device.

   1. Android: On your device, go to the Home screen (the one with all the icons), and tap on the Settings icon. Scroll down and tap on About phone. Some information will appear. If one of the lines of information says Android with a version number, you have an Android device.

   2.  iOS: On your device, go to the Home screen > Settings > General and then tap on About phone If you do not see About phone or About tablet, look for an iCloud option. If you see this option (you don’t have to select it), that means you have an iOS device.

2. Finding Your Device Type (iOS, Android) & operating system version number

   1. To find the Android operating system version number, see this link

   2. To find the iOS operating system version number, see this link

3. Confirm the latest Dasher app version by clicking below and if prompted, please update the app.

   1. For Android: Click Here

   2. For iOS: Click Here

Troubleshooting the DoorDash Dasher App

For iOS devices:

1. Confirm the latest Dasher app version

• Please go to your App Store and search for the latest version of the Doordash Dasher app, or click on this link, if prompted please update the application.

1. Check internet connection

• Check for sufficient data signals for your phone's carrier.

• Check for a reliable WiFi connection and ensure you are not using a VPN service.

• Turn Wi-Fi off and mobile data on, and check if there's a difference.

1. Logout and login again

• To logout: Tap the Account icon > Settings tab > Log Out.

• To login: Launch app > Enter login credentials > Tap Sign In

1. Force close and re-launch the app

• To view your open apps, press and slide up to see your most recently used apps.

• Swipe right or left until you find the DoorDash app.

• Once found, swipe it up to close it.

• Return to your Home screen by clicking the Home button.

• Find and re-open the DoorDash app.

  

1. Uninstall and Reinstall the Doordash Dasher app

• Uninstall the DoorDash Dasher app, If you are not connected to Wifi, installing the app will use data and affect your data usage. This will ensure the bug fixes. Our technical team implements the app and will update your installed version of the app. 

• Press and hold on to the Dasher application icon on the screen and this will pop out three options then choose the option “ Remove App”. It will uninstall the application from the device. 

• After uninstalling the Dasher app successfully, please reinstall it from the App Store

1. Restart the device

• Press and hold both the Sleep/Wake button and the Volume down button until the red slider appears.

• Drag the slider from left to right to turn the device off.

• After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo. This means the phone is powering back on.

For Android:

1. Confirm the latest Dasher app version

• Please go to your Google Play Store and search for the latest version of the DoorDash Dasher app, or click on this link, if prompted please update the application.

1. Check internet connection

• Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different.

• Turn Wi-Fi off and mobile data on, and check if there's a difference.

• If not, turn mobile data off and Wi-Fi on and check again. Open your Settings app and tap Network & internet or Connections > Mobile data or Cellular data.

• On some devices, you may need to select Data usage before you find this.

• Turn Mobile data or Cellular data on. If it's already on, turn it off and on again.

• Check that there is a data indicator, like 3G, 4G, or H, next to the signal strength bars at the top of the screen.

• Sometimes this won't display if you have an active Wi-Fi connection. If this is the case, turn Wi-Fi off and check again

1. Logout and login again

• To log out: Tap the menu icon in the top left corner > Scroll down and tap Log Out.

• To login: Launch app > Enter login credentials > Tap Sign In

1. Force close and relaunch the app

• Go to Settings (gear icon) > Applications > Applications Manager > Running tab

• Scroll down until you find the DoorDash app and tap on it.

• Click Stop or Force Stop App to close the app.

• Return to your Home screen.

• Find and relaunch the DoorDash app.

1. Uninstall and Reinstall Doordash Dasher app

• Uninstall the DoorDash Dasher app and reinstall it. If you are not connected to Wifi, installing the app will use data and affect your data usage.

• This will ensure the bug fixes. Our technical team implements the app and will update your installed version of the app

1. Restart the device

• Press and hold your Android’s Power button & Volume Down until the screen shuts down. Release the buttons once you see the screen lighting up again.

• Instead of the usual welcome screen, a black screen will appear showing a list of text options.

• Select Reboot and the device will restart.

The app is not giving you offers:

If you are not receiving offers, please check to ensure the following:

1. Your network connection is working

2. You are logged in to a Dasher App

3. Your Dash is not paused

4. Head towards a hotspot

5. Try to Dash during peak times such as lunch or dinner rushes

6. Schedule your Dash

7. Certain areas or times of the day, week, or year are more difficult to get offers than others

   1. Examples:

      1. After Christmas

      2. During spring or summer breaks

   2. Under these circumstances, go to areas that are NOT showing as hotspots since these areas are attracting a large number of Dashers. 

Phone Requirements

Dashers can use their iOS or Android phones. Certain jailbroken or rooted phones may have trouble accessing the Dasher app. If you are having trouble accessing the Dasher App after multiple attempts, you can try to reset your phone or login using another phone altogether.