Items spilled during delivery

What if items spill during delivery?

Mistakes happen, and sometimes items can spill during delivery.

If an item spills during a delivery, the best Dashers recommend continuing with the delivery. When you deliver the items that are unaffected by the spill, make sure to reach out to DoorDash Support so they can inform the customer of what happened and also provide them assistance with the spilled items.

If a customer informs you that something is missing, we do not advise that you go back to the store to replace the missing item/s. Simply advise the customer to reach out to Customer Support so they can be assisted with the missing item/s.

Here is advice from a very experienced Dasher in California named Tamara. She has done 1400+ deliveries, and she has some great advice for keeping your car clean (even if an item occasionally spills)!

Dasher Advice from Tamara - Handling Food from DoorDash on Youtube.

Here is advice from a Dasher in British Columbia named Brian who has done 2000+ deliveries. He explains how to prevent drinks from spilling!

Dasher Advice from Brian - Fountain Drinks from DoorDash on Youtube.