How can I unassign myself from an order?
If you have already accepted an order but changed your mind before completing the delivery, you can unassign the order by doing the following:
For Dashers with Android:
Click the ? button in the top right corner of the Dasher app.
From the listed categories, select the option that best matches your reason for unassigning
Click on ''Issue with store,'' "I have an Issue" OR "Safety Issues"
After selecting the most accurate reason for unassigning, tap "Unassign with No Pay."
Confirm the unassignment by clicking "Unassign Order"
For Dashers with iOS:
Click the Help button in the top right-hand corner of the Dasher app.
From the listed categories, select the option that best matches your reason for unassigning
Click on ''Issue with store,'' "I have an Issue" OR "Safety Issues"
After selecting the most accurate reason for unassigning, tap "Unassign with No Pay."
Confirm the unassignment by clicking "Unassign Order"
IMPORTANT :
There is no need to contact support for an assignment if you have not picked up the order. It can all be done in-app.
If you have already marked the order as picked up, you will not be able to unassign the order from the app. To unassign, contact support.
Please note that unassigning an order after you have accepted it may affect your Completion Rate, even if you reach out to support to unassign. In order to avoid affecting your Completion Rate, you may always decline an order when it is offered. For more information, please see Dasher Ratings Explained.
