What is the Delivery Distance for Flexible Fulfillment (Self-Delivery)?
What are the delivery distance rules for Flexible Fulfillment
Delivery distance rules assign orders to Dashers when customers fall within a specified straight-line radius from your store.
How they're set:
Rules must be set as a distance range in whole miles (for example, 5–10 miles)
Distance is measured “as the crow flies,” not by driving route
Straight-line distance may differ significantly from road distance due to geography
Why use delivery distance rules:
Reach customers farther from your store without sending your own drivers long distances
Expand delivery coverage while keeping existing self-delivery operations unchanged
Increase order volume without increasing driver travel time
Limitations:
Delivery distance rules can't be used with custom delivery zones
Flexible Fulfillment requires a straight-line delivery radius in whole miles and isn't compatible with custom zones
Rules must stay within platform distance limits
What are the Time of Day rules for Flexible Fullfilment?
Time of day rules assign all orders to Dashers during specific times on specific days. You can set different rules for each day and include multiple time windows as needed.
How they're set:
Merchants can set different rules per day. Rules can vary by day and include multiple time ranges. For example:
Mon–Fri: 11 am–3 pm, 8–11 pm
Sat–Sun: 6:30–10 pm
Limitations:
Rules must fall within your store's operating hours on DoorDash
For example, if you have set your store hours in DoorDash to close at 10 pm, you cannot set a rule for DoorDash fulfillment from 10 pm to 12 am
To extend ordering times, update your store hours in the Merchant Portal before creating a rule
Why use Time of Day rules:
Manage delivery volume during peak periods
Reduce staffing strain during high demand or avoid paying for drivers during low-volume hours
How do I use Time of Day and Delivery Distance rules together?
It's also possible to set both Time of Day and Delivery Distance rules. When using both rules, the logic functions as follows:
During the specified time windows, all orders are fulfilled by DoorDash and assigned to Dashers. Outside of those time windows, orders that fall within the designated delivery distance radius are also fulfilled by DoorDash.
