How to Switch Your Order Protocol on DoorDash
Overview
You may need to update how you receive DoorDash orders. You'll need to complete the setup based on which protocol you're switching to.
Select your desired order protocol below for step-by-step instructions.
What are my options for receiving orders on DoorDash?
There are three main ways that you can receive DoorDash orders: POS integration, tablet, or email.
Option 1: Point of Sale (POS) Integration
With a point-of-sale (POS) integration, orders are sent directly to your POS system and can automatically print in your kitchen.
Recommended for most merchants
Works for businesses of any size with a compatible POS
Helps reduce manual entry and errors
Learn more about DoorDash POS integrations.
Important notes
To receive orders through your POS, you must first request an integration from your POS provider.
POS setup is available through the Integrations tab in your Merchant Portal. Select the POS you would like to change to.
If you have a current POS integration on your store, you will need to disconnect this integration and connect the new integration.
If you're switching from a DoorDash tablet to POS, this may affect your tablet equipment contract. Contact DoorDash Support if you have questions about your tablet fee.
If you are processing a change of ownership, and you select "update order protocol" during the ownership transfer. You will need to complete the integration steps below.
Next steps
Log into Merchant Portal with your credentials.
Select Settings from the left menu
Navigate to the Integrations tab.
Find your POS provider and select Get Started
Log in to your POS provider's system and follow the setup steps
If you run into issues during setup or your POS isn't listed, contact DoorDash Support. If your store recently went through a change of ownership for your store, reference this to the DoorDash Support team so that we can best assist you.
Option 2: Tablet
With the tablet protocol, orders are received on a DoorDash Tablet or a personal Android tablet.
You can:
Accept and manage orders
Update item availability
Track Dasher status
Contact customers when needed
This option works well if you don't have a POS system or if your POS isn't eligible for integration. Learn more about receiving orders on your DoorDash Tablet.
Important note
Tablets have a weekly equipment fee.
Next steps
Call DoorDash Support using the number on the Access Your Tablet Help Center page +1 855-222-8111.
When prompted, say "Tablet Support" to be routed to the right team.
Support will confirm your weekly equipment fee and send you a contract to review and sign.
Once you sign, your tablet will be ordered and shipped automatically — no further action needed on your end.
Option 3: Email
Receive order notifications are sent to your email
Requires manually receiving, confirming, and updating every order
Best for stores with very low monthly order volume
Important notes
This is the simplest protocol to update — no hardware or integration is required.
You'll want to make sure the email or phone number on file reflects your contact information correctly.
Next steps
Log in to the Merchant Portal
On the left menu, click Help
Go to For account issues Get help from your Merchant Experience Partner and press Send message.
Select Account Support, then below, choose Change Order Protocol
Select Next on the "Information about your issue" prompt
Select if you would like to switch store location for One Location or Multiple Locations
Select Email as the order protocol to transition to
Confirm the store name, address, and email for protocol, then fill out additional details if needed
Confirm your contact information and your availability
Click Submit Form
What order protocol should I choose?
POS integration: Best for higher volume and streamlined operations
Tablet: Flexible option without POS integration
Email: Only recommended for very low order volume
If you need help or don't have access to update this in Merchant Portal, contact DoorDash Support.
Still need help?
If you're not sure which order protocol is right for you, or if you're experiencing issues after completing your change of ownership, contact DoorDash Support and reference your Same-Store Change of Ownership so the right team can assist you.
