Contacting Customers or Dashers on the DoorDash Tablet
How do I contact a customer or a Dasher on my tablet?
To contact customers or Dashers in regards to ongoing orders:
On your DoorDash tablet, open the active order
Select Issue with Order
Select the customer or Dasher you want to contact
Enter the phone number you want DoorDash to use to connect the call
Select Submit and DoorDash will connect the call within 30 seconds
If the customer has opted in to be contacted for out-of-stock items, you may see Contact [Customer name] directly on the order screen, under Call the Customer.
Click Next
Add a phone number so DoorDash can connect you with the customer
Hit Submit
How can I contact support?
If you run into any issues, view the Support page. Depending on the issue, you may also cancel the order or adjust pricing in the tablet.
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