How to Use the DoorDash Drive On-Demand Invoicing Portal
What is the DoorDash Invoicing Portal?
The DoorDash Invoicing Portal is a self-service billing tool powered by HighRadius. It allows merchants to:
View all past and current DoorDash invoices
Download invoice PDFs and transaction-level details
Pay invoices using ACH, debit card, or credit card
Set up autopay
Update billing information (admin users only)
How do I sign up for the DoorDash Invoicing Portal?
To sign up for the DoorDash Invoicing Portal:
Go to the HighRadius login page
Select Not enrolled? Sign up now
Enter:
Your billing email address (must be the same as your DoorDash account)
Your customer number
A past invoice number (found in the top-right corner of an invoice)
Where can I view my invoices?
Once logged in, you can view your invoices by following these steps:
Go to EIPP and select Open Bills to see unpaid invoices
Go to EIPP and select Closed Bills to see paid invoices
How do I view an invoice PDF?
In Open Bills, select one or more invoices using the checkbox on the left-hand side
Select Invoices and then tap View Invoice
The invoice will open in a new browser tab.
Where can I find transaction-level details?
You can download transaction-level details as a CSV:
From within the invoice PDF by selecting the CSV link, or
From the link in "URL For Deliveries" column in the Open or Closed Bills tabsHow do I set up payment methods?
You can use either a bank account (ACH) or credit or debit card as your payment method. The set-up process is fairly similar for both options.
How do I set up payment methods?
You can use either a bank account (ACH) or credit or debit card as your payment method. The set-up process is fairly similar for both options.
For ACH set up:
Go to EIPP
Click on the Administration tab
Tap on Manage Bank Accounts on the left-hand side
Select the + Add button
To add a debit or credit card:
Go to Administration
Select Manage Credit Cards
Select + Add and follow the prompts
How do I pay my invoices?
Pay with ACH
Add a bank account under Administration
Go to Open Bills
Select the invoice(s)
Select Pay Selected Bills and then select ACH
Pay with a debit or credit card
Add a debit or credit card under Administration
Go to Open Bills
Select the invoice(s)
Select Pay Selected Bills
Select Debit Card or Credit Card
How do I enable autopay?
Add a payment method under Administration
In "Open Bills," select Enable/Disable Autopay
How do I sign up for auto-pay?
Make sure you've added a payment method under the Administration tab.
On the Open Bills sub-tab, click Enable/Disable Autopay.
What are automated payment reminders?
If your business is enrolled in Automated Payment Reminders, you'll receive reminder emails from HighRadius ([email protected]) to help you avoid DoorDash Drive service disruption.
Reminder timeline
10th of each month: DoorDash Drive account statement
Seven days before due date: Payment reminder
Invoice due date: Payment reminder
Five, 10, 15, and 22 days after due date: Escalating reminders
22 days after due date: Final Demand Notice
32 days after due date: Deactivation Notice (service disconnects that day or next business day)
52 days after due date: Possible referral to a third-party collection agency
My account may be deactivated for non-payment — what should I do?
Register for the DoorDash Invoicing Portal and pay all past-due invoices directly in the portal using ACH, debit card, or credit card. Payments made in the portal are typically processed within 24 hours.
I was deactivated — how do I reactivate my account?
Log in to the DoorDash Invoicing Portal
Pay the full past-due balance using ACH, debit card, or credit card
If payment is made inside the portal, DoorDash Drive service is typically reactivated within 15 minutes. Payments made outside the portal may delay reactivation.
I paid, but my account is still inactive — why?
Your account is reactivated automatically 15 minutes after full payment is processed in the portal. If you paid outside the portal, reactivation occurs two business days after payment processing. Payment processing can take:
Wire transfer: up to two business days
ACH: up to five business days
Check (lockbox only): up to 15 business days
For the fastest reactivation, always pay through the invoicing portal.
Need more help?
If you have additional questions or concerns, email [email protected] for support related to:
Invoicing portal access
Billing questions
Payment processing issues
