New Red Card Reports in Merchant Portal Report Builder
Overview
We are introducing the following new reports to Report Builder on January 23rd, 2026, for our Convenience, Grocery, Alcohol, and Retail merchants.
Red Card transactions report
Red Card order item details report
Merchant operations and consumer feedback report
These reports can now be accessed in a simple UI with custom date ranges, automated scheduling, and easy downloads.
To access the reports
Log in to your Merchant Portal
Select Reports in the left navigation bar
Select Create Report and Financial Report
Select the desired transaction data range
From the report list shown, select the desired Red Card reports and click Create Report
Click the Download action button and view the reports in spreadsheet format
For guidance on accessing the Merchant Portal and using the Report Builder, visit How to Log In to the Merchant Portal.
What’s New
Three new reports will be available in the Merchant Portal Report Builder specifically for Convenience, Grocery, and Retail merchants who use Red Card/Dasher Pick flow (Dasher fulfills the items in store and pays with a Red Card). All reports can be downloaded in CSV format and can be created on demand or on a scheduled cadence.
Red Card transactions report - order-level financial details on all DoorDash Red Card/Dasher paid transactions in the store to support POS validation and invoice reconciliation.
Order item details report - an item-level breakdown of item prices, taxes, quantities, fulfillment status, substitutions, and adjustments based on DoorDash platform data.
Merchant Operations and consumer feedback report - store-level operational and customer experience metrics to help you identify drivers of poor delivery quality, diagnose store issues, and improve overall shopping experience for Dashers and Consumers.
To understand column definitions in each new report, please download the definition file using the footer text on the Financial Report page.
For US-only merchants who sell alcohol, you will continue to see the Direct Deposit payout reports in the Merchant Portal Report Builder to understand alcohol payouts.
Grocery/Convenience/Alcohol merchants with Red Card transactions FAQs
What column connects data across all reports?
Use the delivery_uuid field. It uniquely identifies the order and appears in every report, so you can link transactions, items, and operational metrics together.
What is the Red Card Transactions report, and why is it important?
The Red Card transaction report connects all the POS information we get from our Red Card providers (Marqeta/Stripe) to the order. This data should help merchants reconcile against their own POS provider data to identify DoorDash transactions.
What is card_pos_total_amount?
This shows the total in-store swipe amount, which includes subtotal, taxes, and fees. DoorDash only receives this single, total swipe amount from our Red Card providers. It is not the DoorDash platform total.
How can I use these reports to reconcile my POS provider data?
In the Red Card transaction report, you can use a combination of delivery_uuid, transaction_time_local, card_pos_total_amount, and card_approval_code fields to reconcile a transaction to your POS data.
How can I use these reports to reconcile my monthly invoice data?
In the Red Card transaction report, you can use a combination of delivery_uuid, actual_delivery_date_utc, and is_order_invoiceable fields to reconcile a transaction to your monthly invoice file.
Why do I see multiple rows with the same delivery_uuid in the Red Card transaction report?
Multiple data rows occur when:
The Dasher had to swipe the card more than once because they forgot to add some items in the first swipe
The store's POS reversed or cancelled the first charge
If card_pos_total_amount and card_approval_code differ with the settled transaction status, these are all separate, valid POS swipes.
If card_pos_total_amount is negative with the same approval code and the transaction status is reversed, then the POS reversed the charge.
Why do item amounts in the order item report not match up to the POS amounts?
DoorDash does not receive in-store item price breakdowns from Red Card providers. The item amounts you see on the order item report show the DoorDash platform amount; the transaction report’s card POS amount shows the total in-store swipe amount.
How can I understand the fulfillment status of each item in the order item details report?
Each line item includes a fulfillment status field showing whether the item was: requested, found, not found, substituted, or adjusted.
US Alcohol merchants with alcohol direct deposits only FAQs
Why doesn’t the Red Card POS amount match the subtotal on my Direct Deposit Transaction Report?
The direct deposit report shows only the alcohol subtotal of the order, which is the only portion that is eligible for payouts. The Red Card POS amount includes the full in-store swipe (including subtotal, taxes, and fees) for the entire basket.
How can I reconcile my alcohol direct deposit amounts?
Use the Direct Deposit Payouts Report for total alcohol payouts to your direct deposit Stripe account. For transaction-level payout visibility, please use the Direct Deposit Transaction Details Report. These transactions will match with your end-of-month alcohol invoice spreadsheet.
