DoorDash Shopify for Merchants

Overview

The DoorDash Sales Channel App connects your Shopify store directly to DoorDash Marketplace. Local customers can discover your products and receive them the same day, powered by Dashers. Your Shopify store remains the single source of truth for all catalog, inventory, and order data — no extra tablet or hardware required.

Before You Begin

Before connecting, check that your business and product catalog meet the following requirements.

Store Requirements

• Active Shopify account: To create a Shopify Account go to this section of the article.

• Physical retail storefront in the US

Eligible Business Categories

• Beauty · Home · Baby Goods.

• Electronics · Office Supplies · Stationery.

• Arts & Crafts · Sports · Home Improvement.

• Fashion · Sexual Wellness · Books.

Not Currently Supported

• Big & Bulky items — products over 60 lbs.

• Alcohol — alcoholic beverages of any kind.

• Weapons — guns, knives, airsoft guns, and related products.CBD / THC businesses — cannabis-focused or CBD only merchants.

• Bikes / Electric Bikes — bicycles and e-bikes.

• Service-based businesses — no physical products to ship or deliver.

• Wholesale-only businesses — merchants selling exclusively in bulk.

Catalog Requirements

• At least 20 active products with up-to-date inventory.

• All products MUST have high-quality images — required for products to appear on DoorDash Marketplace.

• Clear, detailed descriptions and accurate pricing.
  

Connect Your Shopify Store to DoorDash

Follow these steps to install the DoorDash Sales Channel App and link your account.

Step 1 — Install the App

App link: https://apps.shopify.com/doordash

1. From your Shopify Admin, go to Sales channels in the left sidebar and click the + button, or visit the
   Shopify App Store directly.

2. Search for DoorDash Sales Channel in the App Store search bar.

3. Click Install to add the DoorDash Sales Channel to your Shopify Admin.

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4. Select Connect a Store → Get Started and confirm your Terms & Conditions.

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5. Agree to terms and conditions and confirm some basic details (location, types of items sold, store name) to get started.

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6. Click Connect Your DoorDash Account — sign in with an existing account or create a new one.

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7. Done — your store immediately begins syncing products, inventory, and orders automatically.

Step 2 — Connect Your DoorDash Account

Already on DoorDash?

• If you already have a DoorDash merchant account, follow these steps to connect it to your Shopify store:

  1. Select Sign In and enter your existing DoorDash merchant email and password.

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  2. You will be prompted to select which DoorDash store to connect to your Shopify store — choose the correct location.

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  3. Your Activation Tracker will appear in the DoorDash Merchant Portal, showing your integration progress in real time.

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  4. DoorDash will automatically pull your catalog, build your product listings, sync inventory and pricing, and review your menu for quality.

  5. Once complete, your existing DoorDash store is automatically re-activated with the new integration, minimizing any downtime for your customers.

You can check a demo video here: https://www.youtube.com/watch?v=G2tj6-I19AE

New to DoorDash?

• If your email is not tied to an existing DoorDash store, you will be directed to sign-up as a new store.

  1. Select Create Account and enter your business details.

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  2. Choose your business category (e.g., Retail → Home Goods, Beauty, Sports, Baby Products, Books, etc.).

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  3. Enter your store hours.

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  4. Select your DoorDash marketplace package.

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  5. Enter your banking information for payouts.

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  6. DoorDash will automatically match your store details and begin building your catalog.

  7. Track your progress using the Activation Tracker in the DoorDash Merchant Portal.

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  8. Once your integration is complete, a DoorDash onboarding team member will guide you through
     going live and accepting your first orders.

Already Selling on DoorDash? Switching to Shopify

If you’re an existing DoorDash merchant who wants to move your store onto Shopify so you can run
your DoorDash integration through the Shopify Sales Channel, follow Shopify’s initial store setup guide to get your store ready first. Once it’s live, come back to step above (Already on DoorDash?) to connect your existing DoorDash account.

Prepare Your Store

Before going live on DoorDash Marketplace, take a few minutes to review your store setup and catalog.

Store Setup Checklist

✔️ Set and confirm your store hours in the DoorDash Merchant Portal.

✔️ Confirm you can fulfill orders during your operating hours — a 30-minute prep time is automatically built in for every order.

Catalog Readiness

✔️ All products MUST have high-quality images — products without images will not sync to DoorDash Marketplace.

✔️ Product descriptions are customer-friendly and accurate.

✔️ Pricing and inventory quantities are correct and up to date.

✔️ Products are correctly categorized (e.g., Pillows → Home Décor).

Product & Catalog Management

When you connect your Shopify store to DoorDash, eligible products are made available on DoorDash Marketplace. DoorDash automatically syncs product information from Shopify — so your storefront on DoorDash always reflects what is in your Shopify Admin.

What DoorDash Syncs from Shopify

• Product names

• Descriptions

• Images

• Pricing

• Inventory availability

• Product variants

• Product categories

Important — Shopify Controls Your Catalog

Shopify is the source of truth for your DoorDash storefront. All updates to your products must be made directly in Shopify, including product information, pricing, inventory quantities, availability, and images. Changes made in Shopify will automatically sync to DoorDash.

Please note, changes made in Shopify can take up to 4 hours to update on DoorDash.

Note: DoorDash cannot manually edit product names, descriptions, pricing, inventory, or catalog
formatting. All updates should be made in Shopify Admin.

Product Requirements

To appear on DoorDash Marketplace, a product must:

• Be published to the DoorDash Sales Channel.

• Have an Active status in Shopify.

• Include a high-quality product image (mandatory).

• Meet inventory availability requirements.

Products that do not meet these requirements may not appear on your DoorDash storefront.

Managing Products & Inventory

To update product information or inventory:

1. Log in to Shopify Admin.

2. Select Products

3. Choose the product you want to update.

4. Make your updates — inventory quantity, pricing, product information, images, or availability
   settings.

5. Click Save. Your changes will automatically sync to DoorDash.

Product Categories

Setting the correct Product Category in Shopify helps DoorDash accurately organize and display your products for customers. Without a category assigned, DoorDash groups all items into a single default section — making it harder for shoppers to browse and discover your products.

Why Product Categories Matter on DoorDash

• Better discoverability — products appear in the correct browsing category on DoorDash Marketplace.

• Accurate storefront navigation — prevents all items from appearing in one uncategorized group.

• Tax accuracy — Shopify uses standardized categories for automated tax calculations.

• Return tracking — categories power return reason recommendations.

Category vs. Product Type

DoorDash uses the Category you assign in Shopify to decide where your products appear in your storefront.

The Product Type field is optional and is only used for organizing products within Shopify—it does not affect how products are displayed on DoorDash.

Tip
Choosing the correct Category helps customers find your products more easily on DoorDash.

How to Update a Product Category

1. Go to Shopify Admin → Products and open the product you want to update.

2. Scroll to the Product organization section.

3. Click the Category field and start typing — Shopify will show matching suggestions. Use Shopify
   Magic for AI-powered category recommendations.

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4. Select the most specific category available (e.g., Clothing & Accessories > Tops & Tees rather than just
   Clothing).

5. Click Save. Changes sync to DoorDash within ~24 hours, or use Push Catalog for an immediate
   update.

Bulk Category Update

To update categories across multiple products at once: Shopify Admin → Products → check the boxes for all products to update → Bulk Edit → Add fields → select Product Category → update each row → Save.

Note: Updating a product category does not affect your Shopify website, Collections, or storefront
navigation — these are managed separately.

Understanding Product Availability

A product's visibility on DoorDash is determined by its status in Shopify:

Out-of-Stock Products

• Products with zero inventory are typically removed from DoorDash when inventory tracking is enabled and Continue Selling When Out of Stock is turned off.

• If Continue Selling When Out of Stock is enabled, products may remain available for purchase even
  when inventory reaches zero.

Push Inventory

• Inventory and pricing updates typically sync automatically between Shopify and DoorDash. If you need updates to appear on DoorDash immediately, you can use Push Inventory to manually trigger a sync.

When to use Push Inventory:

• After marking a product out of stock.

• After restocking inventory.

• After updating inventory quantities or pricing.

• After correcting inventory mismatches.

After making location-specific inventory updates.

How to Push Inventory:

1. Open the DoorDash Sales Channel App in Shopify Admin.

2. Navigate to the store location you want to update.

3. Click the three-dot menu (...) next to the location.

4. Select Push Inventory.

5. Wait for DoorDash to refresh inventory and pricing for that location.

Tip

Use Push Inventory any time you want inventory or pricing updates to appear on DoorDash
immediately instead of waiting for the next automatic sync.

Please note, changes made in Shopify can take up to 4 hours to update on DoorDash.

Push Catalog to DoorDash

If a merchant is still onboarding or has not yet completed activation, publishing products to the
DoorDash Sales Channel may not automatically make those products available on DoorDash. In these
cases, use Push Catalog to DoorDash to manually trigger a catalog refresh.

When to use Push Catalog to DoorDash:

• Products have been published but are not appearing on DoorDash.

• Recent product updates are not yet reflected on DoorDash.

• The merchant is still in the onboarding or activation process.

• A manual catalog refresh is needed.

How to Push a Catalog:

1. In Shopify Admin, navigate to DoorDash under Sales Channels.

2. Open the DoorDash Overview page.

3. Click the three-dot menu (...) next to the DoorDash Merchant Portal button.

4. Select Push Catalog to DoorDash.

Troubleshooting Tip

Before escalating a catalog visibility issue:
Confirm whether the merchant has completed activation. If activation is still in progress, instruct the merchant to use Push Catalog to DoorDash. Verify the catalog push has been completed before further investigation.

Example: A merchant publishes products while still onboarding and does not see them on
DoorDash. Direct the merchant to: DoorDash Sales Channel → (...) → Push Catalog to DoorDash.

Order Management

Once your store is live, orders from DoorDash Marketplace will flow directly into your Shopify Admin. Here is how the order process works from start to finish.

1. A customer places an order on DoorDash Marketplace.

2. The order appears in your Shopify Admin. You will receive a notification via email, Shopify app push
   notification, or DoorDash automated call.

3. Prepare the order at your store. A default 30-minute prep time is built in automatically.

4. A Dasher arrives at your store for pickup. No payment is exchanged at the door.

5. The Dasher delivers the order directly to your customer. Order complete.

Cancellations & Refunds

• To cancel an order, do so directly in Shopify Admin — the customer will be notified automatically through the DoorDash app

• Refunds are processed in Shopify Admin using the customer's order number.

• Refunds support full-item amounts only (partial item refunds are not supported).

• Order substitutions are not supported — if an item is unavailable, cancel that item from the order

• You will have a standard 30-day return window enabled. You must offer either a return or store
  credit to your customers within the 30-day window.

Order Notifications

• Shopify Admin Orders page (manual refresh required).

• Email notifications.

• Shopify mobile app push alerts.

• DoorDash automated phone call — contact DoorDash Support to opt out.

Troubleshooting

If you run into issues, the table below covers the most common scenarios and how to resolve them
quickly.

Multi-Location Stores

1. Confirm inventory settings. In Shopify Admin, go to Settings → Locations.

2. Verify Location Settings. For every locations, confirm "Use inventory at this location to fulfill online orders" is turned on.

3. Onboard the first location. Complete the self-serve Shopify onboarding for your first store.

4. Connect remaining locations. Return to the DoorDash Sales Channel App, select Connect Another Location, and repeat for each store.

Reactivation, Deactivation and Disconnect

Note: If you are planning to Disconnect your store, please call DoorDash Support.

1. Log into your Shopify Admin.

2. Navigate to Sales Channel and select DoorDash.

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3. Locate the three dots (...) below on the top right hand below "DoorDash Merchant Portal" and "Connect Another Location"

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4. Choose the appropriate option - Activate All Stores or Deactivate All Stores.

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Note:

• Deactivate

  • "Deactivate all stores" — temporarily pauses all connected locations; stores become non-orderable on DoorDash.

  • Catalog and inventory sync stop, and orders stop flowing into Shopify while deactivated.

  • Merchants can reactivate at any time using "Reactivate all stores."

• Disconnect

  • "Disconnect store" — permanently closes a single connected store location on DoorDash.

  • "Disconnect all stores" — permanently closes all connected locations/the account on DoorDash at once.

  • This is terminal: once disconnected, the store/account is not restored by reconnecting the app. A new setup is required.

Disconnect vs. Deactivate
Disconnect is a distinct, permanent action — not a synonym for Deactivate. Use Deactivate for any temporary pause.

Support & Growth

DoorDash Support

• Sign in to the DoorDash Merchant Portal → Help → Submit a request.

• Live order issues: call 855-222-8111.

• Message your Merchant Experience Partner directly for "Post-live account concerns", if you have issues with your onboarding, please call Support.

Shopify Support

• Shopify Admin → Help → Contact Support.

Grow Your Business on DoorDash

• Accept orders quickly and keep staff trained on the Shopify order workflow.

• Monitor top-selling products and expand your catalog selection regularly.

• Add seasonal inventory to stay relevant to local shoppers.

• Use promotional pricing and participate in DoorDash campaigns to boost sales.

Merchant Readiness Checklist

Use this checklist to confirm everything is in place before your store goes live on DoorDash Marketplace.

Account & Setup

✔️ Business information verified.

✔️ DoorDash account connected to Shopify.

✔️ Banking details confirmed.

Catalog

✔️ 20+ active products published.

✔️ All products have high-quality images (mandatory for DoorDash sync).

✔️ Pricing and inventory accurate.

✔️ Categories correctly mapped.

Operations

✔️ Store hours set in DoorDash Merchant Portal.

✔️ Staff trained on Shopify order workflow.

✔️ Order notifications enabled.

✔️ Fulfillment process tested end-to-end.

Go Live

✔️ Store reviewed in DoorDash Merchant Portal.

✔️ Activation Tracker shows complete.

✔️ Store activated on DoorDash Marketplace.

✔️ First test order placed and fulfilled.