DoorDash Capital Frequently Asked Questions
What is DoorDash Capital?
DoorDash Capital is a program we’ve launched in partnership with our provider, Parafin, to provide our merchants with fair and convenient financing they can use to manage their short-term cash flow needs and make investments to grow their business.
Payment is based on your DoorDash sales – there are no hidden charges, no recurring interest, and no prepayment penalties.
Please note that this offering is only available to our merchant partners (not dashers) at this time.
Who is eligible for DoorDash Capital?
Eligibility is limited to select merchants and requires a sustained sales history with DoorDash.
If you aren't eligible today, once you grow your DoorDash store sales, you might become eligible in the future. Parafin is continuously re-evaluating which merchants qualify for the program based on sales performance on DoorDash.
How do I pay the DoorDash Capital advance?
Your cash advance will be paid with a fixed percentage of your sales. Sales-based repayments match your current sales payout schedule (daily, weekly, etc).
You typically don’t have to initiate any payments yourself, it’s all automatic. Payments are either automatically debited from your designated bank account or deducted from your sales payouts until the balance is fully paid.
How much does a DoorDash Capital advance cost?
The total payment amount of your DoorDash Capital offer includes just two things: the amount of the offer and the one-time fee. No hidden fees at any time.
How long does it take to pay the DoorDash Capital advance?
Payments are based on a fixed percentage of sales, so there is no fixed term.
The estimated duration is simply an estimate of how long it will take you to pay, there’s no extra fee if it takes you longer than expected.
Does DoorDash Capital affect my credit score?
No, DoorDash Capital doesn’t affect your credit score. There are no credit checks, and we don’t require a personal guarantee for your business to get an offer.
What is the Premier Partner status, and how can I check my eligibility?
DoorDash may assign Premier Partner status to certain merchant partners based on a number of factors determined in DoorDash’s sole discretion. There is no guarantee that any particular merchant partner will qualify for Premier Partner status.
Certain benefits may be made available at DoorDash’s sole discretion to Premier Partners. Premier Partner status and any associated available benefits are not transferable. At DoorDash’s sole discretion, (a) Premier Partner benefits may be withdrawn at any time, and (b) Premier Partner status may expire or be revoked.
To view eligibility, merchants can navigate to the DoorDash Capital tab in their DoorDash merchant portal and scroll to the Merchant Cash Advance. Merchants designated as Premier Partners will see the Premier Partner designation in the display of their estimated offer.
What should I do if I want to transfer ownership but have an outstanding DoorDash Capital advance?
If you plan to transfer ownership of your store and have an active DoorDash Capital product, you’ll need to take care of the remaining balance before the transfer can be completed.
DoorDash Capital is tied to the business owner who accepted the financing, so ownership changes can’t move forward until the outstanding balance is resolved.
For assistance reviewing your account or understanding your options, please email [email protected]
What is Parafin?
Parafin is a business financing provider focused on supporting small businesses. DoorDash has partnered with Parafin to offer funding to DoorDash merchants. All financing is governed by Parafin terms and conditions.
For questions regarding obtaining a new advance or a current advance, reach out to Parafin by emailing [email protected]
