Admin Portal Intro Guide
In this article
Admin Portal Features
Accounts
Employees
Groups
Payment Methods
DashPass for Employees
Meal Budgets
Billing History
How-to Video Library
FAQ
Contact Us
The DoorDash Admin Portal is an all-in-one tool for managing employee benefits (Expensed Meals and/or DashPass for Employees), creating expensed meal budgets, downloading order history and more.
Getting Started Guide
—
Admin Portal Features
To access your Admin Portal homepage, click on the Benefits tab of your DoorDash homepage and click ‘Go to Admin Portal’.
Accounts
Within your Admin Portal, the company account is shown in the top left corner. You can add multiple Portals to allow for easier budget tracking between offices.
To navigate between multiple Portals, click the down arrow in the top left corner next to the account name.
Employees
Under the Employees tab, the admin is able to add employees to an Account. Please note that an employee will not be able to use their benefits until they have joined the team through their own DoorDash account. For employee instructions on how to activate Portal benefits, click here.
Click here to learn how to add, remove, and manage employees.
Groups
Under the Groups tab, admins can create, edit and delete groups to categorize their teams. Once a group is created, the admin will be able to assign expensed meal budgets to groups (or all employees) under the Expensed Meals tab.
Click here to learn more about creating, editing and deleting groups.
Meal Budgets
You are able to create, edit, and delete budgets through the Expensed Meals tab. Expensed Meals Budgets can be customized with spending limits, set for one-time or recurring usage, restricted to certain days or times, and more!
Click here to learn more about setting up budgets for your team.
Payment Methods
Under the Payment Methods tab, the admin is able to see what payment method (Credit Card or Invoicing) they are using for the Admin Portal. To change the payment method on your company’s account, please contact your DoorDash representative or email [email protected].
Click here to learn more about payment methods for the Expensed Meals and DashPass for Employees products.
DashPass for Employees
If you don’t have DashPass for Employees activated for your team, the DashPass for Employees tab is where you can learn about this product. Please reach out to your DoorDash representative or email [email protected] if you are interested in DashPass for your team.
If you have DashPass for Employees service with DoorDash already, you are able to see in the Admin Portal that all members are eligible for DashPass in the Employees tab.
Click here to learn more about getting started with DashPass for Employees.
Billing History
Under the Billing History tab, the admin can download a team’s order history for easy budget tracking or to import into an expense management system.
Click here to learn more about downloading your team’s order history.
—
How-to Video Library
Setting Up the Admin Portal
Expensed Meal Budgets
Vouchers
Group Order
—
FAQ
Q: How do I view my employee list?
A: You can view and manage your active user list in the Admin Portal under the Employees tab. Click here to learn how to manage your members.
Q: How do I know if an employee has activated their benefit?
A: All users will be listed as 'Pending' in the Employees tab until they log into their accounts and join the team on their end.
They need to have a Doordash account active under the listed email in the Admin Portal. They need to make sure they are logged in through a desktop browser before heading to doordash.com/teams/join to join the team and activate their benefits.
When their benefits have been activated, they will show as ‘Active’ in the Admin Portal.
Click here for employee instructions on how to activate Portal benefits.
Q: How do I onboard or offboard employees from DashPass/Expensed Meals benefits?
A: You can manage your users right through the Employees tab of your Admin Portal. Please visit Managing Access for instructions to add or remove employees.
Q: How do I add an admin to the Admin Portal?
A: If a member is listed as ‘Active’ in the Admin Portal, you are able to grant them admin access. Click here to learn about granting and removing admin access for members of the Portal.
Q: How am I being billed?
A: Your contract states your billing method, as well as the Payment Method tab in the Admin Portal. Please view this article here with more information on billing and payment methods.
Q: How do I get receipts or access my team’s order history?
A: Admins can access order history in the Billing History tab of the Admin Portal. Click here to learn more about downloading your team’s order history.
For any other receipt requests, please email [email protected].
Q: Who do I contact with questions about my contract?
A: If you have questions about your contract, or wish to update, renew, or cancel your contract, please email [email protected] or your DoorDash representative.
—
Contact Us
For information on our VIP Support Hours, how to reach us, or where to go for your specific issue, visit our VIP Support page.
For further assistance, please reach out to your DoorDash representative, or email us at [email protected]. For time-sensitive issues, call (855) 830-5429.
For help with a live order, click here to contact our live support.
