How to Sign Up for DoorDash as a Merchant

What information do I need before I sign up?

Have the following ready to complete the signup process without delays:

• Legal business name

• Employer Identification Number (EIN)

  • Canada: GST/HST number

• Business owner's name and date of birth

• Bank routing number

• Bank account number

• Create a DoorDash account (name, email, password)

How do I sign up?

1. Begin the process by going to the homepage and signing up for an account, or contact our sales team.

2. Create your DoorDash account using your name, email, and password

3. Choose an order method

   • DoorDash Tablet

   • Point-of-sale (POS) integration

   • Email or phone

4. Set DoorDash store details, including hours of operation, address, and more

5. Add DoorDash menu items for customers to browse

6. Select a pricing plan

7. Connect your bank account to receive payouts

Once your application is approved, you'll receive a welcome email from an @doordash.com address. If you don't see it, check your spam folder.

How long does it take to get my store set up?

Getting set up on DoorDash can vary for each restaurant. On average, it takes between 1-5 days.

After you complete the signup process, we:

• Create your menu on DoorDash

• Set up your order protocol (email or tablet)

We may email you if additional information is needed to get your store live.

How do I check my DoorDash activation status?

Click here to learn more about Navigating the DoorDash Activation Process.

After you activate, a banner will appear confirming that your store is now active on DoorDash and that you are ready to receive orders. The tracker will disappear if you log into the Merchant Portal after activating your store. For any questions or concerns, please contact Merchant Support.

How do I set up my DoorDash Tablet?

If you choose a DoorDash Tablet to receive orders, you will recieve it within seven business days. Click here to review the DoorDash Tablet Setup Guide.

You can learn how to manage orders on your DoorDash Tablet here.

How do I use the DoorDash Business Manager app?

To learn how to use the DoorDash Business Manager app and manage orders from anywhere, read How to Use the DoorDash Business Manager App.

How do I review my store's performance?

The report builder tool lets you build and schedule custom reports, allowing you to obtain valuable financial, sales, and operational data and insights about your business.

The report builder experience helps you find and create reports across multiple channels, including Marketplace, Online Ordering and Drive On-Demand. To create a report:

1. Login to the Merchant Portal

2. Select Reports on the left-hand menu bar

3. Press the red Create report button on the top right

4. Here, you can see the types of reports and what channels are available for each (Marketplace, Online Ordering, Drive On-Demand, etc)

5. Choose the type of report: Financial, Sales, Marketing, Operations, or Customer then select Next

6. Follow the instructions for each individual report you wish to create

7. You will receive an email when your report is ready for download. Once created, reports can be accessed from the Reports section for 7 days

How do I contact DoorDash Merchant support?

If you need additional assistance, contact Merchant Support.