How to Change the Owner of Your Store on DoorDash
What is a change of ownership?
A Change of Ownership (COO) is any update that changes the legal business entity associated with a DoorDash merchant account. This may include changes to the legal business name, or tax identification information (such as an EIN, GST, ABN, or NZBN). These updates require verification to protect merchant accounts and ensure compliance with payment and tax regulations.
How do you change the ownership of your restaurant?
If you are trying to change the ownership of your restaurant, there are two ways to initiate it:
Previous owner initiates the process
New owner initiates the process
How to change ownership if you are the restaurant's previous owner
If you have changed the ownership of your store on DoorDash to a new owner, follow these steps to transfer access to the new owner and their team.
At least 3 days before the change needs to take place, initiate the request with the Change of Ownership link. You can find this link in the Support hub in your Merchant Portal.
Select Send message
Press Account Support
Then select Change of Ownership - Transfer of Existing Store.
Input the new owner's contact information and confirm the date at which the store will transfer to the new owner.
You will be asked to submit information for review.
Note: Ensure that you submit the review after the submit transfer selection to fully push the change of ownership request through. If you do not submit your additional information, the request will not be processed.
DoorDash will notify the new owner of their next steps to complete the transfer.
You will keep access to the Merchant Portal up until the transfer date. Any deliveries that occur before the transfer date will continue to be paid out to you on the regular payout schedule.
Before the transfer date, download any records you want to keep. After the transfer is completed, you will lose access to your store account, including reports and tax documents.
How to change ownership if you are the restaurant's new owner
If you've taken ownership of a restaurant that is currently on DoorDash, follow these steps to transfer access to you and your team.
Initiate the request using the Change of Ownership link. If you don't have the link, reach out to DoorDash Support for help. You'll be prompted to sign in to your existing DoorDash account or sign up for a new one.
Identify yourself as the new owner of the restaurant.
Confirm that you want to keep the store settings — including customer reviews, menus, and hours. These will carry over from the previous owner. If you'd like to make changes after the transfer is complete, you can do so in the Merchant Portal.
Identify the store(s) changing ownership by searching by Store ID, store name, or address. You can submit up to 20 locations at once.
Schedule a change of ownership date. The requested date must be at least 3 days — and no more than 90 days — from today.
The previous owner will receive an email prompting them to sign in to the Merchant Portal to review and sign the change of ownership request. If the previous owner cannot access the Merchant Portal, they can reach out to DoorDash for help.
Once the previous owner approves the transfer, you will receive an email to complete their onboarding steps:
Providing banking information
Reviewing the store's commission plans
Indicating whether the store will be corporate or franchise
Advising if the order protocol system will change
Setting your store activation preference
Once confirmed, click Submit to sign the transfer agreement.
Track your transfer status at any time using the Transfer Tracker link included in your emails. The tracker shows each step of the process, highlights any outstanding action items, and confirms when the transfer is complete.
At midnight on the change of ownership date, the transfer will happen, and you will receive a confirmation email inviting you to log into the Merchant Portal.
The store will have the new owner’s payment account information and new owner’s details
The previous owner's access will be removed from the Merchant Portal, along with non-business admins
The store will be available to receive orders if there is no outstanding bank information or order protocol items to complete immediately after the transfer.
If your store is paused after transfer, you'll receive an email with specific next steps based on your situation — for example, if your banking information or order protocol needs to be updated first.
If your store is paused after transfer, log in to the Merchant Portal and activate it by clicking Store Availability on the left sidebar, then selecting Open All Ordering Channels.
Tip: Review your banking information and menu details after the transfer to make sure
What is the New Owner Transfer Tracker?
The Transfer Tracker is a secure page that gives new owners real-time visibility into where their change of ownership stands.
When you initiate a change of ownership as the new owner, you will receive a secure link to your Transfer Tracker in every email throughout the process. The tracker shows:
Which steps have been completed
What action items are outstanding
The scheduled transfer date
Your store activation preference
Note: The Transfer Tracker is for the new owner. It is read-only and does not allow you to make changes to the transfer from that page.
What data is shared during a transfer of ownership?
The new owner will be able to see:
DoorDash plan: The contract, plan, products, and rates currently in place
Store menu and settings: Menu and hours currently set in the Merchant Portal
Order history: Historical and pending deliveries fulfilled with DoorDash
Historical sales and operational data: Up to 3 years of sales, operations, financial, and marketing data
The new owner will not be able to see:
Banking information: The store's previous account or routing numbers
Tax invoices and statements: Documents related to the previous payment account
Account information: The previous owner's email or password
Selecting a plan that works for you
As the new owner, you'll need to decide what DoorDash plan you'd like to use. You'll be prompted to keep the previous owner's plan and services if you want to transfer the existing store information over.
After the store transfers, you can change your Marketplace plan by reaching out to Support.
Updating your order protocol after a transfer
If you need to change how your store receives orders — for example, switching POS systems or updating your tablet setup — you can do this after the transfer is complete.
To update your POS integration, visit the Integrations tab in the Merchant Portal.
To request a new tablet, contact DoorDash Support after the transfer is complete.
Learn more about how to change your order protocol here
The store will remain active through the transfer unless you have no order protocol in place. If you selected that you need to update your order protocol in the change of ownership form, then your store will also be paused to give you time to set up your new order protocol. If your store is paused, make sure your order protocol is set up before activating.
Best practices when transferring a restaurant to a new owner
Keep plans and rates
Keeping the existing plans, products, and rates set by the previous owner ensures continuity and avoids disruption to your store's performance on DoorDash.
Keep customer reviews
Customer reviews stay with the store and are an important factor in whether customers choose to order from you. Keeping them helps maintain your store's ranking from day one.
Keep menu and hours
Keeping the menu and operating hours as-is ensures a consistent experience through the transition. After the transfer, you can edit the store menu and hours in the Merchant Portal.
Keep the order protocol
Unless you marked otherwise, your store will preserve the same method of receiving orders from the previous owner. You can update your order protocol after ownership is transferred.
Download your records before the transfer date (previous owner)
Once the transfer is complete, the previous owner loses access to the store account, including historical reports and tax documents. Download any records you need before the transfer date.
Schedule your transfer date with enough lead time
Your transfer date must be at least 3 days out and no more than 90 days from when you submit the request. Most transfers are completed well within this window — if you entered the wrong date, you can change it by contacting DoorDash Support, as long as the previous owner has not yet approved the transfer.
Frequently asked questions
Can I change the transfer date after submitting? If the previous owner has not yet approved the request, the new owner can edit the date from their Change of Ownership confirmation email. If the previous owner has already approved, cancel the submission from the email confirmation and reinitiate with the new date. For help, contact DoorDash Support.
Why was my submission automatically cancelled? All submissions go through an automatic review checkpoint. If your submission is flagged, the transfer may be paused and you may be contacted to complete additional identity verification. Contact DoorDash Support if your transfer is unexpectedly on hold.
Do store managers and operators carry over to the new owner? No. Only the business admin account carries over for enterprise stores. All store managers and operators must be re-added by the new owner after the transfer.
Can I complete a change of ownership for a New Verticals (NV) store? At this time, the Same Store Change of Ownership process is not available for stores in New Verticals. Contact DoorDash Support for assistance.
Can I submit more than 20 stores at once? Currently, you can submit up to 20 locations per request.
