How to Find and Manage Orders in the Merchant Portal
How do I view orders in the Merchant Portal?
You can view past, scheduled, or live orders at any time by following these steps:
In the Merchant Portal, go to Orders
At the top of the page, choose a tab:
Active: Orders currently being prepared or delivered
Scheduled: Orders placed for a future time or date
History: Orders that have been completed
Each order includes key details such as customer name, order ID, subtotal, fulfillment type, and channel.
Order status
Scheduled: Booked for a future time
New: Recently received
In progress: Being prepared
Out for delivery: With a Dasher
Fulfillment details
Fulfillment status: Shows Dasher activity (for example, Dasher waiting)
Fulfillment type: Delivery or pickup
Channel: DoorDash, Online Ordering, or Drive On-Demand
You can also view orders in the Business Manager App and on your DoorDash Tablet.
How can I search for an order?
You can search for an order by Order ID, Drive Order ID, Delivery UUID, Delivery ID, Customer Names, Dasher Names and Store Name.
In the Merchant Portal, go to Orders
Look for the magnifying glass icon above the active orders, on the right.
Use this field to input your search terms.
Where can I find order details?
Go to Orders and select the select the Active, History or Scheduled tab to sort orders.
Click on the order that you want to see more information about.
Here you will be able to see:
Customer and Dasher contact information
Pickup and delivery time estimates (in completed orders, the actual times)
Delivery address
Ordering channel and fulfillment method
Order and payment details
To see estimated payouts:
Go to Orders and select the History tab
Select the completed delivery
Scroll down to view your Estimated payout
How do I leave Dasher feedback?
Go to Orders and select the History tab
Select the completed delivery
Click on Rate dasher
Your feedback helps us prioritize or block future Dashers for your store.
How do I check if I was paid for a canceled order?
To review a canceled order in the Merchant Portal:
Navigate to Orders and select the History tab
Filter by Canceled, or review the Status column
Click on the Order to open the side panel, under the order number you will see the payment status
The cancellation details show whether you were paid and the reason for payment or non-payment.
Merchants are paid for canceled orders when:
The order was confirmed
The order was prepared
The merchant was not at fault
If you believe a cancellation decision is incorrect, you can contact Merchant Support to dispute the charge.
What happens to scheduled orders when prep starts?
Scheduled orders move to Active automatically based on prep timing.
DoorDash Tablet
You can set a custom prep time for each scheduled order
The order moves to Active when prep should begin
Merchant Portal
Orders appear in the Scheduled tab in Merchant Portal
When the order reaches prep time, it moves to Active
