How to Place an Order with DoorDash Drive On-Demand
How can I start a new delivery request?
Sign in to the Merchant Portal
Under Channels, select Request a delivery
Enter pickup, drop-off, and scheduling details
Select Schedule delivery
How can I view my orders?
In the Merchant Portal, go to Orders
At the top of the page, choose a tab:
Active: Orders currently being prepared or delivered
Scheduled: Orders placed for a future time or date
History: Orders that have been completed
Each order includes key details such as customer name, order ID, subtotal, fulfillment type, and channel.
Order status
Scheduled: Booked for a future time
New: Recently received
In progress: Being prepared
Out for delivery: With a Dasher
Fulfillment details
Fulfillment status: Shows Dasher activity (for example, Dasher waiting)
Fulfillment type: Delivery or pickup
Channel: DoorDash, Online Ordering, or Drive On-Demand
You can also view orders in the Business Manager App and on your DoorDash Tablet.
How can I filter orders?
In the Merchant Portal, go to Orders
Select the tab you wish to filter orders in: Active, History or Scheduled
Above the list of orders you will see these dropdown options: All channels, Order status and Fulfillment status
Click the one you want to filter by make your selections
How can I search for an order?
You can search for an order by Order ID, Drive Order ID, Delivery UUID, Delivery ID, Customer Names, Dasher Names and Store Name.
In the Merchant Portal, go to Orders
Look for the magnifying glass icon above the active orders, on the right.
Use this field to input your search terms.
How do I leave Dasher feedback?
Go to Orders and select the History tab
Select the completed delivery
Click on Rate dasher
Your feedback helps us prioritize or block future Dashers for your store.
Where can I find order details and payouts?
Go to Orders and select the select the Active, History or Scheduled tab to sort orders.
Click on the order that you want to see more information about.
Here you will be able to see:
Customer and Dasher contact information
Pickup and delivery time estimates (in completed orders, the actual times)
Delivery address
Ordering channel and fulfillment method
Order and payment details
To see estimated payouts:
Go to Orders and select the History tab
Select the completed delivery
Scroll down to view your Estimated payout
To learn more about Drive On-Demand invoicing, click here.
How do I contact support?
Use Help in your Merchant Portal for account-specific questions
Contact Drive-On Demand Support for Drive On-Demand-specific questions.
For any other questions, you can reach out to Merchant Support.
