How Online Ordering via Google Food Ordering Works
What is Google Food Ordering?
Google Food Ordering or “Order with Google” helps you reach customers who are already searching for food on Google Search and Maps — and turn that demand into online orders. With this integration, customers can find your menu, place an order, and pay directly on Google, without leaving the platform.
How does Online Ordering work with Google Food Ordering?
For restaurants with Online Ordering included in their DoorDash plan:
Your Google Business Profile displays a prominent Order online button
Customers can browse your Online Ordering menu and add items to their cart
Checkout and payment happen directly on Google
Orders are processed just like other Online Ordering orders
Because these orders flow through Online Ordering, they are commission-free* for your business.
How do I activate Online Ordering on Order with Google?
This integration is enabled by default for merchants with:
Online Ordering included in their DoorDash plan, and
An active Google Business Profile
If you don't have a Google Business Profile yet, you can create one for free.
How do I set Online Ordering as my preferred provider?
Setting Online Ordering as your preferred provider helps customers see that your business recommends ordering directly from you.To set Online Ordering as preferred:
Sign in to your Google Business Profile
Navigate to Edit profile, then Online ordering
Select your Online Ordering link
Mark it as Preferred by this business
Save your changes
Once enabled, customers may see a Preferred by this business label when clicking Order online.
What's the cost of the Online Ordering integration?
The integration is free, with 0% commission* on all orders.
What customer data will I get from Online Ordering?
Because these orders originate on Google (not your website):
You won't receive customer email addresses or phone numbers
You'll receive the required order details to fulfill the order
If needed, DoorDash provides a masked phone number to contact the customer
Active until 30 minutes after delivery
Customer information may only be used for order fulfillment.
What information will the customer see?
Customers can view:
Your restaurant name
Menu
Store details
Order and payment confirmation
Where do place action links appear?
Place action links may appear on:
Google Search
Google Maps
These links are displayed directly on your Google Business Profile.
How can I opt out of Online Ordering?
You can opt out at any time by contacting Merchant Support.
Information to include in your request
To help us process your request as quickly as possible, please include the following details in your email:
Merchant name
Business ID/Store ID(s)
Contact information
Store name(s)
Store address(es) associated with the request
