How to Connect Your Instagram Account to DoorDash
How do I connect my Instagram account to the Merchant Portal?
If you have access to the Merchant Portal and your business’s Instagram account, you can link the accounts in just a few minutes:
Log into your DoorDash Merchant Portal as a business admin.
Go to the Settings tab and select Brand or Store Settings.
Click Connect Instagram.
Log into Instagram and authorize access.
Once connected, your Instagram account will appear as “Connected” on the page. By connecting your Instagram, DoorDash can access your Instagram photos and videos, but cannot post or comment or make any other changes on your Instagram account on your behalf.
In order to connect your Instagram account with DoorDash, it needs to be a business account. To switch your Instagram account to a business account or to set up a new account, follow these instructions.
Where can I access my photos and videos?
You can access any approved photos and videos in two locations in the Merchant Portal
In the media hub
The media hub is the popup window that allows you to select photos and videos to upload to your menu, settings, and more.
In the Video Library
The Video library is where all of your video content from Instagram will be imported to and reviewed.
It allows you to tag your videos with menu items, manage them across platforms, and track how they drive sales on DoorDash.
What happens once your Instagram and DoorDash accounts are connected?
Once your Instagram account is connected, your photos and videos will be available within your Merchant Portal for use on your store page. You’ll be able to select a video to use as your store header and add your Instagram photos to individual menu items.
How do I add an Instagram photo to a menu item?
To manually add an Instagram image to your store’s menu, follow these steps:
Log into the Merchant Portal
Click on Menu Manager on the left-hand navigation
Tap the item you want to add photos to
Select Add a photo
Filter the source to Instagram on the left-hand side to choose your image
Use the Photo Editor to adjust your picture (if necessary)
Tap Save
How do I use Instagram content as my store's header?
To use an Instagram video for your header, follow these steps:
Log into the Merchant Portal
On the right-hand side of your screen, select Settings
Select Store settings
Under Brand Assets you’ll see an item that says Header Video
Click the Edit button
Select the video you want to use for your header
Click Save
Once selected, it will take 1-3 business days for your video to be reviewed and reflected in your store page.
Can I edit Instagram photos?
Yes, you can also edit Instagram photos added by DoorDash using the Photo Editor in the Merchant Portal and Business Manager App. In the Photo Editor, you can:
Improve brightness, color, and sharpness
Clean up your image background
Preview your image before submission
Editing your photos with the Photo Editor helps you more closely align your images to DoorDash's photo guidelines and avoid potential rejection.
How does the Photo Editor improve my photos?
Using the Photo Editor helps your Instagram photos align with DoorDash's photo guidelines, improving your chances of approval.
Merchants can use the Photo Editor to:
Adjust brightness, contrast, or saturation
Crop images or change the aspect ratio
Clean up backgrounds or remove overlays
What are DoorDash automatic photo updates?
DoorDash automatic photo updates allow DoorDash to add content on your behalf. With automatic photo updates:
DoorDash may use approved Instagram photos to fill photo gaps on your menu
Your store page may appear more complete and visually consistent to customers
You'll receive an email notification when Instagram photos are added to your menu
How does DoorDash select Instagram photos for my menu?
DoorDash uses automated systems to match Instagram photos to menu items based on factors like photo quality and available metadata (such as captions).
All photos, DoorDash chosen or merchant edited, must also pass DoorDash's standard photo moderation process before appearing on your menu. For detailed approval guidelines, see DoorDash photo requirements.
Can I replace or remove Instagram photos after they're added?
Yes. You're always in control of your menu photos:
Replace with your own photo: Uploading a photo for a menu item to replace DoorDash-added photos
Remove access entirely: Disconnect your Instagram account at any time by contacting Merchant Support.
To remove Yelp photos specifically:
Log into the Merchant Portal
Click on the photo sourced from Yelp
Enlarge the image and click on the info icon
Tap Request Menu Help
Fill out the required information and add details in the provided box
Select when you want the update to take effect
Click Submit
What are the best practices for submitting videos?
To learn more about using videos in the Merchant Portal, click here.
