Dasher Identity Verification FAQ
Overview
To continue dashing in Canada, you need to verify your identity. This is a requirement as outlined in outlined in the Dasher ICA and Platform Access Policy.
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Q: Why am I being asked to go through this identity verification process?
A: DoorDash is enhancing its identity verification process to help protect the security of our platform. Identity verification helps ensure that Dasher accounts are being used only by the person that signed up for the account
Q: When will I need to complete identity verification?
A: You may be prompted to verify your identity before your first dash, if you are a new Dasher. For existing Dashers, you will be prompted to verify when you look to start a shift. After your initial verification, recurring checks may be conducted.
Q: How does identity verification work?
A: To confirm your identity in a secure way, DoorDash has partnered with Persona on this verification process. In order to keep your personal information and account secure, DoorDash will only ask you to verify your identity through the Dasher app or our partnered third-party vendor, Persona.
When prompted, you may go through one of two types of identity verification:
Full identity verification
Partial re-verification
For full identity verification, you will go through two sequential steps:
Upload a valid Canadian government-issued ID
Take a selfie to match the picture on the ID
For partial reverification, you will go through one step:
Take a selfie to match pictures you have previously submitted to confirm your identity
If you do not pass a step, you will have the opportunity to try again. However, after several unsuccessful attempts, the identity verification process will be considered failed, and your account may be deactivated.
Please do not submit any personal information about yourself to anyone contacting you by email, phone, chat, or text claiming to be from DoorDash or Persona. You should only complete identity verification and submit related information through the process in the Dasher App.Do not respond to any communications from anyone other than DoorDash or Persona.
Q: How is my ID and selfie information used and stored?
A: DoorDash’s service provider, Persona, stores your information and uses it to perform ongoing identity-verification and fraud-prevention screenings and then permanently deletes the data when it is no longer required to fulfill those purposes, or within two years, whichever is sooner, in accordance with. Persona’s Privacy Policy and DoorDash’s Dasher Privacy Policy.,
For more information about how we keep your data secure, please visit our Privacy Policy.
Q: What kind of ID do I need?
A: At this time, you are required to use a current and valid Canadian government-issued ID:
Driver’s license
Provincial or territorial issued photo identity cards.
Passport
Permanent resident card
Citizenship card
The following IDs will not be accepted:
Any expired ID
Non-Canadian ID
Canadian non-government-issued ID (school ID, bank card, company badge, etc.)
Temporary paper Driver’s License
Any photocopies, electronic replicas, or screenshots
Any alterations to the original ID
License plate
Q: What happens if I don’t complete the verification process?
A: Until you finish verifying your identity, you will not be able to continue dashing.
If you cancel the verification process at any point in the process, your progress will not be saved. If you want to resume later, you will have to start the identity verification process from the beginning.
Q: What happens if I fail the verification process?
A: If you fail identity verification after activation, or at any time before/during a dash, you will no longer be able to dash. However, you will be able to access the Dasher app and certain parts of your accounts, including earnings.
Q: What suggestions do you have to help me verify?
A: You can verify by following the suggestions mentioned below:
For a Government ID:
Make sure the text on the ID is clear and readable
Make sure the photo of your face on the ID is visible
Reduce glare by moving away from direct light
Make sure the ID is not cut off or obstructed by your finger
Make sure the image is not blurry
Try another ID document type if you dash on a vehicle other than a car.
For a Selfie:
Take off your glasses
Reduce glare by moving away from direct light
Make sure your face is visible and well lit
Make sure you turn your face left and right
Q: How do I enable camera permissions?
A: If you've received the below message during the Persona verification flow, you'll need to enable the correct camera permissions for your browser and/or device.
Here are some ways to enable camera permissions in different browsers and on different devices.
1. If you're on Chrome, please follow the steps in the relevant link below:
2. If you're on Firefox, please follow the steps in the link below:
3. If you're on Safari, please follow the relevant steps below:
For mobile devices on or after iOS 13, tap the "AA" icon in URL bar in the top left. Then tap "Website Settings", which will enable you to set camera permissions to "Allow or Ask" instead of "Deny".
4. If you're on Microsoft Edge, please follow the steps in the link below:
For Desktop
5. If you're viewing the Persona verification flow via an iOS or Android app, check your device settings:
Go to Settings on your device
Go to Apps
Find the app that you wish to enable camera permissions for
Find the App Settings and allow camera permissions
Q: What are tips for submitting a photo of my government ID?
A: Here are some tips to help you submit a photo of your government ID:
1. Select the correct ID type that corresponds with your ID.
You must use a Canadian government-issued ID (driver’s license, provincial or territorial issued photo ID, passport and passport card)
The ID you submit must match the ID type selected in order to pass verification. Note that both Passport Cards and Passports can be submitted under "Passport."
2. Take a clear photo of your Government ID:
General Tips:
Make sure the lighting in the room is bright enough to capture the ID.
If there is glare in your photo, move away from direct light to reduce glare.
Make sure the text on your ID is readable (and not worn).
Make sure you are not covering any part of the ID (e.g. with your finger).
Make sure the photo of your face on the ID is visible.
Make sure the image is not blurry.
If your ID continues to fail, try another ID type if you dash on a vehicle other than a car.
If your camera quality is poor (e.g., the image is grainy or small) or you do not have a camera on your device, you can upload a photo of your ID and make sure it meets the above requirements. You can also text message or e-mail yourself a link to continue on your phone with your phone's camera.
For ID Cards:
If possible, place the ID card on a flat surface (e.g. a table) with a dark background to reduce blur.
Move the ID card as close to the camera as possible, while making sure all four corners of the ID are captured within the photo.
For Passports:
Hold the passport open to the main passport page (showing your photo and personal details).
Make sure you are not blocking any part of the main passport page.
Make sure the MRZ (the symbols and letters at the bottom of your passport page) is fully visible and can be read clearly in your photo.
Because passport pages can be glossy, please make sure the lighting is good and move away from a direct lighting source to avoid glare or reflection.
