About Dasher App Outages
About Dasher App Outages
DoorDash identifies outages very quickly so please be patient as our team works on fixing the issue.
Indicators of a Dasher App Outage:
Trouble logging in to the app
Inability to authenticate credentials
The app is continuously crashing
You can’t start / end a Dash
The Pause feature is not working
You were involuntarily removed from your current Dash / scheduled Dash
A recently completed order is not showing as completed nor in your earnings page
Other error code
What to do during an Outage:
Continue to refresh the app often
Keep trying to login to the app
Do not reset your password during this time
Do not uninstall / reinstall your app
What to expect after an Outage:
If a completed order was not appearing in your Earnings page, after the issue is resolved your earnings will show correctly in the app.
In terms of other potential compensation or ratings, you’ll be notified officially via email after DoorDash has resolved the app outage.
