How to Cancel an Order

How do I cancel an order?

In the Merchant Portal

1. Log into the Merchant Portal

2. Navigate to Orders

3. Select which order you would like to cancel

4. Click on Cancel order below the Order ID

With a DoorDash tablet

When an item is unavailable, you can make order-level adjustments directly from your tablet:

1. Open Live Orders and select the order

2. Choose one of the following options:

   • Mark out of stock: Runs until end of day, for four hours, or indefinitely

   • Replace item: Use when a suitable replacement is available

   • Refund item: Refund for items you can't provide

   • Add charge: Up to $5 for special requests; only available if special requests are enabled

3. Tap Confirm Order to apply the update