How Do Refunds Work with DoorDash Drive On-Demand?

Can I request a refund for a delivery?

Yes, you can request a refund for eligible Drive On-Demand orders and approved refunds are applied to your next invoice. Contact Drive-On Demand Support to request a refund. If approved, the time it takes to receive your refund varies:

• Instant refunds: Some requests are approved immediately. You'll see a confirmation message, and the refund will be applied to your invoice for the current period.

• Refunds requiring review: If additional information is needed, you'll be prompted to create a support case. Our support team typically responds within 24 hours.