Alcohol Order App Navigation
Alcohol Order App Navigation 1. How to tell if the order contains Alcohol You’ll know if the order contains alcohol before you accept it—look for the “contains alcohol” banner. Note that Dashers must be at least 18 years of age to deliver orders containing alcohol.
2. Drop-off instructions When delivering alcohol, you must follow each step in the Dasher app. You’ll be prompted to scan the customer’s ID and verify their identity BEFORE you hand over the alcohol. The acceptable forms of identification can be found in this article. Also, please note that the recipient of the alcohol must be the Customer who ordered the alcohol or the adult who has been specified or nominated to receive the delivery.
3. Scan the customer’s ID Follow the instructions in the Dasher app to scan the customer’s ID. If the scan is successful, you will move to the next step. If the scan is unsuccessful, please follow the instructions in the Dasher app. When scanning the customer’s ID, please ensure that you have mobile reception and avoid scanning the ID on a dark surface (please use the flash option if lighting is poor).
4. Verify the customer’s identity Verify that the ID matches the person you’re delivering the alcohol to. Confirm by tapping ‘Verify’. If you cannot confirm, tap ‘Can’t verify’ and follow the instructions in the Dasher app. Please also ensure that the customer receiving the order is showing no signs of intoxication. |
5. Complete the delivery
Once you’ve completed all the steps, hand the order to the customer and tap “Complete delivery” in the Dasher app.
Help Options
If you are experiencing any issues, please utilise the ‘Help’ options available in the top-right hand corner of the screen. Follow the prompts for guidance and / or direction from our support team.
Additional information and commonly asked questions:
For alcohol deliveries, customers may ask additional questions in relation to the identification and verification process. To assist, below is a list of potential questions that you may be asked by customers and recommended answers to help you in these circumstances:
Q: Why do you need to see my ID and scan my ID?
A: We need to verify that you are at least 18 years old and that your ID is a valid government issued ID.
Q: Will you take a photo of my ID?
A: No, we will not take any photos of your ID.
Q: What happens if I refuse to let you see my ID or do not provide my ID details?
A: I am not allowed to complete the delivery and you will unfortunately not receive a refund.
Q: What happens if I don’t have any ID?
A: I am not allowed to complete the delivery and you will unfortunately not receive a refund.
For additional information and guidelines regarding delivering alcohol safely and compliantly (including information in relation to acceptable forms of ID and signs of intoxication), please refer to the article here.
