What can I do if my food was delivered late?

We're sorry we couldn't get you your order on-time. We know how important it is to have your food delivered at the expected time. To help resolve this issue, please follow this link to report the late delivery in your DoorDash account or the instructions below:

Mobile app users

To report your order arrived late on the DoorDash app follow these steps below:

IOS

1. Select the order from the “Orders” button

2. Tap "Help" 

3. Under “Delivery Issues”, select “Order Arrived late”

4. Follow the prompts on the screen to report the issue to our team

ANDROID

1. Select the order from the “Orders” tab

2. Tap "Help" 

3. Under “Delivery Issues”, select “Order Arrived late”

4. Follow the prompts on the screen to report the issue to our team

Desktop users

To report you order arrived late on the DoorDash website follow these steps below:

1. Select the "Orders" button in the bottom left-hand corner

2. Select "Orders" and choose the corresponding order

3. Select "Help" 

4. Under "Delivery issues", select "Order arrived late"

5. Follow the prompts on the screen to report the issue to our team

Still have questions? We’re here for you! Click here to contact our live support.