How do I verify my account?
Why do I need to verify my phone number?
DoorDash requires users to verify their phone number to improve the experience on the app. When Dashers deliver items to the user, the Dasher may need to communicate with the user using SMS. Please note that in order to verify the Phone number the code can only be requested on the phone number and not email address.
Still need help? Visit our support page.
How do I verify my phone number?
When prompted on our platform, you will enter a 6 digit code that is sent to the phone number you added during the sign up process. (You can update your phone number at any time in your profile). You must ensure that you are using a phone that is able to receive SMS (text messages).
What do I do if I am not receiving the code?
Please follow the troubleshooting steps below if you are not receiving the verification code via text message:
Ensure that the phone number on your account is one that can receive SMS
Check that your Wifi or network connection is working correctly
If you have unsubscribed from receiving text messages from DoorDash, you can either choose to resend the code to your email address or opt into notifications from DoorDash by following the instructions here.
Try to resend the code by tapping on ‘Resend Code’
If you are still having trouble verifying, you may choose to call support using the phone with the phone number associated with your account that you are trying to verify.
Multi-Factor Authentication
To increase security on your account, we may periodically ask you to verify that you own the account. A part of the verification process is to receive a 6 digit code from DoorDash via Email or Text message to your phone. Once you have received the 6 digit code, follow the prompts in your account to enter the code and verify your identity.
Why am I not receiving an email?
Please check your spam, trash, and junk folders. Additionally, allow up to 2 minutes to receive the email before requesting the code to be resent or to send the code via text message instead.
How many attempts do I get?
You have 5 attempts before you are locked out of your account.
What can I do if I am locked out of my account?
After 5 failed attempts, you must wait 30 minutes until you can try again.
Why was there an error sending me the code?
If you encounter an error while sending the code, try to resend the code to the other option (For Example; if you chose SMS as the option, try the Email option). You can also close the app and try again.
Does the code expire?
Yes, the code generated and sent to you expires after 30 minutes. If you are not able to use it before then, you will need to send yourself a new code.
I received a "Sign-in attempt from a new device" email from DoorDash, but I didn't sign in on a new device. What should I do?
Legitimate Doordash notifications will come from a valid @doordash.com email address (example - “[email protected]”).
If you believe you received this notification but didn’t try to sign into Doordash on a new device, you should access your account and change your password immediately. We also recommend confirming that the phone number within your Doordash account is up to date.
If you’re concerned about the security of your account or if you see any unauthorized transactions, Contact Support right away.
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