How do I update my account information?
You can change personal information anytime in your account. To keep your account information secure, you will be required to validate your account ownership through a 2-Factor Authentication process.
You can make the following changes to your DoorDash account profile in the app or on the DoorDash website:
First Name
Last Name
Phone Number
Email Address
Country (Web only)
Password (will require to enter your new password again and the old password)
How to reset password?
Go to the https://www.doordash.com/password-reset/
Enter the email address associated with your DoorDash account and click Reset Password.
You’ll receive an email with instructions from [email protected] with subject line Password reset on www.doordash.com
Click on the link inside the email and enter a unique strong password
Update your notification preferences
Follow the steps below to update your account profile.
Mobile app users
Open your DoorDash app
Tap the account icon at the top left of the screen
Tap “Profile”
Tap on the field you would like to update
Tap the “check mark” in the upper right corner
Verify your information through 2-Factor Authentication. On-screen instructions will guide you through the process.
Desktop users
Log in to your account on the DoorDash website
Open the menu in the upper left corner
Select “Account”
Edit the fields you would like to update
Select “Save”
Verify your information through 2-Factor Authentication. On-screen instructions will guide you through the process.
2-Step Verification Help - If you are having issues updating your account profile or you no longer have access to the phone number or email address of your account, we recommend that you create a new DoorDash account with the correct information.
How do I verify my account?
Verifying my phone number during account creation:
A part of creating a DoorDash account is verifying the phone number you entered. To verify, you will need to enter the 6 digit code that is sent to the phone number you added once prompted during the sign up process.
What if I don’t receive a SMS code during account creation?
Please follow the troubleshooting steps below if you are not receiving the verification code via text message:
Check that your Wifi or network connection is working correctly
Ensure the phone number you entered is correct and is able to receive SMS codes (landlines do not work here).
Tap Resend Code at the bottom of the app screen after 1 minute to receive a new text message.
If you have been blocked by the 2-Step Verification interface after too many code entry attempts, please wait 30 minutes for the systems to unblock you and try again.
Check with your service provider.
Contact support here if you are still not able to receive the SMS code.
Why do I need to verify my phone number during account creation?
DoorDash requires users to verify their phone numbers to improve the experience on the app. When Dashers deliver items to the user, the Dasher may need to communicate with the user using SMS. Please note that in order to verify the Phone number, the code can only be requested on the phone number and not the email address.
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